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[体育用品连锁门店员工职业压力、社会支持与工作倦怠的调查研究]

[Investigation on occupational stress, social support and job burnout of the staffs in sport goods chain stores].

作者信息

Wang H Y, Wei W

机构信息

Health Physical Fitness Center, Bengbu Medical College, Bengbu 233030, China.

出版信息

Zhonghua Lao Dong Wei Sheng Zhi Ye Bing Za Zhi. 2018 Feb 20;36(2):143-145. doi: 10.3760/cma.j.issn.1001-9391.2018.02.017.

DOI:10.3760/cma.j.issn.1001-9391.2018.02.017
PMID:29699018
Abstract

To understand the relationship between occupational stress, social support and job burnout, and to explore the moderating role of social support for occupational stress and job burnout. 256 employees were conveniently chosen to engage in a survey, including occupational stress indicator (OSI) , social support rating scale (SSRS) as well as maslach burnout inventory-general survey (MBI-GS) from March to June in 2017. The occupational stress score of the stafls in sport goods Chain stores was 55.511.7, the score of social support was 28.27.6, and the score of job burnaut was 41.311.6. Occupational stress was positively correlated with job burnout (=0.425, <0.001) , however, occupational stress was negatively related to objective support, subjective support and support utilization ( values were-0.182, -0.227, and-0.208, <0.05) , and job burnout was also negatively related to them, ( values were-0.324, -0.201, and-0.171, <0.05) . The interaction between occupational stress and subjective support and support utilization were statistically significant ( values were-0.069 and-0.077, <0.05) . Social support is the effective moderating for occupational stress and job burnout, especially in subjective support and support utilization.

摘要

为了解职业压力、社会支持与工作倦怠之间的关系,并探讨社会支持对职业压力和工作倦怠的调节作用。2017年3月至6月,通过便利抽样选取256名员工进行问卷调查,内容包括职业压力指标(OSI)、社会支持评定量表(SSRS)以及马氏工作倦怠通用问卷(MBI-GS)。体育用品连锁店员工的职业压力得分为55.5±11.7,社会支持得分为28.2±7.6,工作倦怠得分为41.3±11.6。职业压力与工作倦怠呈正相关(r = 0.425,P < 0.001),然而,职业压力与客观支持、主观支持及支持利用度呈负相关(r值分别为 -0.182、-0.227和 -0.208,P < 0.05),工作倦怠与它们也呈负相关(r值分别为 -0.324、-0.201和 -0.171,P < 0.05)。职业压力与主观支持及支持利用度之间的交互作用具有统计学意义(r值分别为 -0.069和 -0.077,P < 0.05)。社会支持是职业压力和工作倦怠的有效调节因素,尤其是在主观支持和支持利用度方面。

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