Baud Céline, Aftimos Stéphanie
Agence nationale d'appui à la performance des établissements de santé et médico-sociaux (Anap), 23, avenue d'Italie, 75013 Paris, France.
Agence nationale d'appui à la performance des établissements de santé et médico-sociaux (Anap), 23, avenue d'Italie, 75013 Paris, France.
Soins. 2018 May;63(825):23-26. doi: 10.1016/j.soin.2018.03.005.
In emergency departments, several organisational solutions have had a positive effect on working conditions and patient satisfaction. The methodology of the French agency supporting the performance of healthcare and medical-social facilities (ANAP) focuses on four areas: total time in the emergency department, appropriate combination of staff with regard to the activity, best organisational practices and priority interfaces.