Marinova Detelina, Kozlenkova Irina V, Cuttler Leona, Silvers J B
Trulaske College of Business, University of Missouri, 424 Cornell Hall, Columbia, MO.
Eli Broad College of Business, Michigan State University, 632 Bogue St. N370, East Lansing, MI.
J Consum Res. 2017 Feb;43(5):806-823. doi: 10.1093/jcr/ucw057. Epub 2016 Sep 22.
With rapid biotechnological advances in specialty drugs and direct-to-consumer advertising, consumers are under tremendous pressure to look, perform, feel, and live better. This is often accomplished through the use of life-enhancing products, sometimes referred to as performance-enhancing products, which can be accessed only through a gatekeeper, such as a physician. Integrating consumer and medical research, this article investigates how physicians make trade-offs between objective medical and nonmedical factors to determine consumers' access to life-enhancing products by examining US pediatric endocrinologists' prescription decisions for growth hormone (GH) for healthy but short children. The results of a conjoint study indicate that consumer medical criteria have less impact on a physician's decision to prescribe GH if the consumer requests a prescription or the physician believes in the intangible product benefits, and more impact when the product is more expensive. A physician's length of experience increases the impact of consumer medical criteria and decreases the influence of a consumer's preference for a prescription on the decision to prescribe. Overall, this research shows that not all consumers have equal access to life-enhancing products; their access depends on a complex combination of medical and nonmedical factors related to the consumer, product, and the physician.
随着特种药物和直接面向消费者的广告在生物技术方面的迅速发展,消费者面临着巨大的压力,要在外表、表现、感觉和生活质量上变得更好。这通常通过使用改善生活的产品来实现,这些产品有时也被称为提高性能的产品,而获取这些产品往往需要通过诸如医生这样的把关人。本文将消费者研究与医学研究相结合,通过考察美国儿科内分泌学家针对健康但身材矮小儿童开具生长激素(GH)处方的决策过程,探讨医生如何在客观医学因素和非医学因素之间进行权衡,以决定消费者获取改善生活产品的机会。一项联合研究的结果表明,如果消费者要求开具处方或医生相信产品具有无形益处,那么消费者的医学标准对医生开具GH处方的决策影响较小;而当产品价格更高时,消费者的医学标准影响更大。医生的从业年限会增加消费者医学标准的影响,并减少消费者对处方的偏好对开具处方决策的影响。总体而言,这项研究表明,并非所有消费者都能平等地获取改善生活的产品;他们能否获取取决于与消费者、产品和医生相关的医学和非医学因素的复杂组合。