Belshaw Zoe, Robinson Natalie Jane, Dean Rachel Sarah, Brennan Marnie Louise
Centre for Evidence-based Veterinary Medicine, School of Veterinary Medicine and Science, University of Nottingham, Loughborough, UK.
Vet Rec. 2018 Sep 8;183(9):296. doi: 10.1136/vr.104773. Epub 2018 Jul 4.
Veterinary receptionists and veterinary nurses rarely feature in published practice-based research, yet are integral to small animal veterinary practice in the UK. The aim of this study was to investigate the perspectives of UK-based owners and veterinary surgeons about veterinary nurses and receptionists in relation to their role in preventive healthcare. Semistructured telephone interviews were conducted with 15 dog and cat owners and 14 veterinary surgeons. Interview transcripts were thematically analysed. Reception staff were identified as having a range of important roles, from rapport building to providing healthcare information and advice. The perceived importance of those roles appeared to differ between owners and veterinary surgeons. Veterinary nurses were described as performing a diversity of roles in relation to preventive healthcare, both in the reception area and in the consulting room. Many owners, and some veterinary surgeons, expressed uncertainty about the remit and status of veterinary nurses in relation to providing veterinary advice. This study identifies for the first time the degree of responsibility for preventive healthcare given to veterinary receptionists and veterinary nurses in UK small animal practices. Further work is needed involving reception and nursing staff to fully appreciate and define their roles in small animal practice.
兽医接待员和兽医护士在已发表的基于实践的研究中很少被提及，但在英国的小动物兽医实践中却是不可或缺的。本研究的目的是调查英国宠物主人和兽医外科医生对兽医护士和接待员在预防保健方面所扮演角色的看法。对15位犬猫主人和14位兽医外科医生进行了半结构化电话访谈。对访谈记录进行了主题分析。接待人员被认为具有一系列重要作用，从建立融洽关系到提供医疗保健信息和建议。这些作用在主人和兽医外科医生眼中的重要性似乎有所不同。兽医护士被描述为在预防保健方面，在接待区和诊疗室都发挥着多种作用。许多主人以及一些兽医外科医生对兽医护士提供兽医建议的职责范围和地位表示不确定。本研究首次确定了英国小动物诊所中兽医接待员和兽医护士在预防保健方面的责任程度。需要进一步开展涉及接待和护理人员的工作，以充分认识和界定他们在小动物诊所中的作用。
