水果的在线购买意愿:基于技术接受模型和感知风险理论的整合模型中的前因

Online Purchase Intention of Fruits: Antecedents in an Integrated Model Based on Technology Acceptance Model and Perceived Risk Theory.

作者信息

Wei Yongchang, Wang Can, Zhu Song, Xue Hailong, Chen Fangyu

机构信息

School of Business Administration, Zhongnan University of Economics and Law, Wuhan, China.

School of Mathematics, China University of Mining and Technology, Xuzhou, China.

出版信息

Front Psychol. 2018 Aug 23;9:1521. doi: 10.3389/fpsyg.2018.01521. eCollection 2018.

Abstract

Over recent years, online purchase platforms of fruits are increasingly emerged to advance the e-commerce development and improve quality of human life. Unfortunately, we empirically observed that a lot of enterprises selling fruits online have suffered from bankruptcy due to a lot of complicated factors, such as inefficient logistics, low acceptance of online platforms, and financial risks. One of the root causes responsible for such an unanticipated phenomenon is related to the purchase intention, which motivates us to investigate what are the dominant factors affecting the online purchase intention of fruits. The results can be of great significance to the development of fruit e-commerce enterprises in online marketing. Based on the technology acceptance model (TAM) and perceived risk theory (PRT), this research developed an integrated theoretical model to explore the influential factors underlying consumers' intention to purchase fruits online. A web-based survey of 344 consumers with ages below 30 was used to test the hypotheses in our theoretical model. Through sample collection with questionnaires, a structural equation model is developed to compute the coupling relationship between influential factors and purchase intention. The results reveal that fruit quality and price are dominantly affecting the willingness of consumers to purchase fruit. Surprisingly, we found that e-commerce platforms, information quality, and perceived risk are less significant. Finally, some specific suggestions are recommended for fruit e-commerce enterprises in devising effective marketing strategies.

摘要

近年来,水果在线购买平台日益涌现,以推动电子商务发展并提高人们的生活质量。不幸的是,我们通过实证观察发现,许多在线销售水果的企业由于诸多复杂因素,如物流效率低下、在线平台接受度低以及金融风险等,已遭遇破产。导致这种意外现象的根本原因之一与购买意愿相关,这促使我们去探究影响水果在线购买意愿的主要因素有哪些。研究结果对于水果电子商务企业的在线营销发展具有重要意义。基于技术接受模型(TAM)和感知风险理论(PRT),本研究构建了一个综合理论模型,以探究消费者在线购买水果意愿背后的影响因素。通过对344名30岁以下消费者进行基于网络的调查来检验我们理论模型中的假设。通过问卷进行样本收集,构建了一个结构方程模型来计算影响因素与购买意愿之间的耦合关系。结果表明,水果质量和价格对消费者购买水果的意愿影响最大。令人惊讶的是,我们发现电子商务平台、信息质量和感知风险的影响较小。最后,为水果电子商务企业制定有效的营销策略提出了一些具体建议。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/8e7f/6116833/e66ea1540eb3/fpsyg-09-01521-g0001.jpg

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