Cox Kathleen M
J Nurs Educ. 2018 Nov 1;57(11):648-654. doi: 10.3928/01484834-20181022-04.
Interpersonal relationships are fundamental to competent delivery of health care. Nursing practice is grounded in interpersonal relationships, making advanced practice registered nurses (APRNs) well prepared to ensure the delivery of safe, effective care. Research demonstrates interpersonal dynamics can be enhanced. Emotional intelligence (EI) is the ability to perceive, understand, manage, and use emotions in self and others, and it comprises a key factor in interpersonal relationships.
APRN education is grounded in the Quality and Safety Education for Nurses and master's Essentials competencies. This analysis provides a framework to align APRN professional competencies with EI competencies to enhance leadership, communication, and teamwork in health care teams.
By using the matrix of EI and APRN competencies provided, nurse educators may implement learning strategies to improve EI and support APRN competencies.
Well-educated and emotionally intelligent APRNs can enhance cooperation in multidisciplinary teams, promote better communication, and demonstrate APRN leadership to improve patient outcomes. [J Nurs Educ. 2018;57(11):648-654.].
人际关系是提供高质量医疗服务的基础。护理实践基于人际关系，这使得高级实践注册护士（APRN）有充分准备确保提供安全、有效的护理。研究表明人际关系动态可以得到加强。情商（EI）是感知、理解、管理和运用自身及他人情绪的能力，它是人际关系中的一个关键因素。
APRN教育以护士质量与安全教育以及硕士核心能力为基础。本分析提供了一个框架，使APRN专业能力与EI能力相匹配，以加强医疗团队中的领导力、沟通和团队合作。
通过使用所提供的EI和APRN能力矩阵，护理教育工作者可以实施学习策略来提高EI并支持APRN能力。
受过良好教育且情商高的APRN可以加强多学科团队中的合作，促进更好的沟通，并展现APRN的领导力以改善患者结局。[《护理教育杂志》。2018年；57(11):648 - 654。]
