Center for Health Workforce Studies, University of Washington, Seattle, WA, USA.
Med Care Res Rev. 2020 Jun;77(3):285-293. doi: 10.1177/1077558718812950. Epub 2018 Nov 17.
Medical assistants (MAs) are a rapidly growing and increasingly important workforce. High MA turnover, however, is common and employers report applicants frequently do not meet their needs. We collected survey responses from a representative sample of 3,355 of Washington's MAs with certified status (MA-Cs) to understand their demographic, education, and employment backgrounds; job satisfaction; and career plans. Descriptive analyses showed 93.0% were female with a $19.91 mean hourly wage, and while generally satisfied, 56.2% indicated they would seek training or employment in another health care occupation within 5 years, with higher percentages among MA-Cs who felt overwhelmed by their workload and/or not satisfied with promotion opportunities. Regression analyses showed Hispanic, Black, and Asian MA-Cs were more likely than White MA-Cs to express interest in other health care careers. Strategies that strengthen MA career pathways and retain qualified workers should reward both employers and MAs and contribute to a stable and diverse workforce.
医疗助理（MAs）是一个快速发展且日益重要的劳动力群体。然而，医疗助理的离职率很高，雇主报告称，申请人经常不符合他们的需求。我们从华盛顿具有认证身份（MA-Cs）的 3355 名代表性医疗助理中收集了调查回复，以了解他们的人口统计学、教育和就业背景；工作满意度；以及职业规划。描述性分析显示，93.0%的医疗助理为女性，平均时薪为 19.91 美元，尽管他们普遍感到满意，但 56.2%的人表示他们将在 5 年内寻求培训或在另一个医疗保健领域就业，工作量过大和/或对晋升机会不满意的 MA-Cs 比例更高。回归分析显示，西班牙裔、非裔和亚裔 MA-Cs 比白人 MA-Cs 更有兴趣从事其他医疗保健职业。加强医疗助理职业发展道路和留住合格员工的策略应使雇主和医疗助理双方受益，并有助于建立一个稳定和多样化的劳动力队伍。
