Palm Kristina, Eriksson Andrea
Department of Learning, Informatics, Management, and Ethics, Karolinska Universitet, Solna, Sweden.
Department of Sustainable Production Development, School of Industrial Engineering and Management, KTH Royal Institute of Technology, Södertölje, Sweden.
Work. 2018;61(4):627-637. doi: 10.3233/WOR-182830.
Recent research has highlighted the risks involved in work intensification; i.e. the risk of human resources being consumed, incurring higher risks of emotional ill health such as burnout among employees. At the same time, there are some indications that individual employees are being left to themselves to manage work tasks in intensive work environments.
This article explores how strongly engaged people master intensive work through coping and job crafting in a salutogenic way.
The article is based on 34 in depth interviews of persons in various professions within research and development departments in three Swedish companies.
The interviews indicated that employees generally experienced work as almost constantly intense. We identified two strategies for mastering intensive work; i.e. an active strategy and a cognitive strategy, involving elements of both coping and job crafting. The specific elements of these strategies determine whether salutogenic processes are present.
The results suggest that it is the specific elements of the coping and job-crafting strategies that determine whether or not salutogenic processes occur, and that organisational support is an important supplement to the individual processes for mastering intensive work.
近期研究凸显了工作强度加大所涉及的风险，即人力资源被消耗的风险，以及员工出现诸如倦怠等情感健康问题的更高风险。与此同时，有迹象表明，在高强度工作环境中，个别员工只能自行管理工作任务。
本文探讨积极投入工作的人如何通过有益健康的应对方式和工作重塑来驾驭高强度工作。
本文基于对瑞典三家公司研发部门不同职业的34人进行的深度访谈。
访谈表明，员工普遍感到工作几乎一直都很紧张。我们确定了两种驾驭高强度工作的策略，即积极策略和认知策略，其中涉及应对和工作重塑的要素。这些策略的具体要素决定了是否存在有益健康的过程。
结果表明，应对策略和工作重塑策略的具体要素决定了有益健康的过程是否会发生，并且组织支持是个人驾驭高强度工作过程的重要补充。
