Widra L S, Fottler M D
Administration-Health Services, University of Alabama, Birmingham.
Health Care Manage Rev. 1988 Summer;13(3):73-83.
Diverse and pervasive environmental forces are reshaping hospital emergency services as hospitals strive to respond to consumer preferences related to cost and convenience. Complacency can no longer serve as a standard operating procedure for hospital emergency departments competing against lower-priced, consumer-oriented, free-standing facilities. Strategic alternatives, a five-step strategy for survival and growth, and a projection of future models of hospital emergency services are examined.
随着医院努力应对与成本和便利性相关的消费者偏好，多样且普遍存在的环境力量正在重塑医院急诊服务。对于与价格更低、以消费者为导向的独立设施竞争的医院急诊科而言，自满不再能作为标准操作流程。本文探讨了战略选择、生存与增长的五步战略以及医院急诊服务未来模式的预测。
