Institute of Logistics Science and Engineering, Shanghai Maritime University, Shanghai 201306, China.
International Business School, Shanghai University of International Business and Economics, Shanghai 201620, China.
Int J Environ Res Public Health. 2018 Dec 12;15(12):2834. doi: 10.3390/ijerph15122834.
Environmental protection has been increasingly emphasized by stakeholders, including social organizations, the government, and the public. As a result, building a sustainable supply chain has now become a part of social corporate responsibility as well as a challenge for firms, including small and medium-sized enterprises (SMEs). Taking a chemical enterprise (called enterprise C, in this paper) as an example, this paper uses quality function deployment (QFD) techniques and sets up a house of quality (HOQ) to investigate how a SME can achieve sustainable supply chain management. Specifically, in this paper we build a performance measurement system focusing on economic performance, environmental performance, and social performance. These three types of performance measure, in turn, include fifty-nine secondary indicators. Furthermore, an analytic hierarchy process (AHP) has been adopted to calculate the weight of each indicator. Benchmarking has also been used, to determine how much the enterprise should improve on each indicator. Based on the HOQ model, we conclude that avoiding waste, recycling resources, and sustainable exploitation are most important internal abilities of enterprise C.
环境保护越来越受到利益相关者（包括社会组织、政府和公众）的重视。因此，建立可持续供应链现在已成为企业（包括中小企业）社会责任的一部分，也是一个挑战。本文以一家化工企业（简称企业 C）为例，运用质量功能展开（QFD）技术，建立质量屋（HOQ），探讨中小企业如何实现可持续供应链管理。具体来说，本文构建了一个侧重于经济绩效、环境绩效和社会绩效的绩效评价体系。这三种类型的绩效衡量标准又包含了 59 个二级指标。此外，还采用层次分析法（AHP）计算每个指标的权重。标杆管理也被用来确定企业在每个指标上应该改进多少。基于 HOQ 模型，我们得出结论，避免浪费、资源回收和可持续开发是企业 C 最重要的内部能力。
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