Smith A J E
Ned Tijdschr Tandheelkd. 2019 Jan;126(1):37-44. doi: 10.5177/ntvt.2019.01.18212.
A good dentist-patient relationship promotes better oral health of the patient. In order to build and maintain such a relationship a dentist should possess good communication skills. First of all, an open, empathic attitude is important, in which the dentist is aware that he can make mistakes interpreting patient behaviour. Good observational skills are necessary to detect (non-)verbal signals indicating how to interpret the patient's story. By demonstrating non-verbal, paralingual and verbal listening behaviour,he can show patients that he is paying attention to them. When discussing findings, it is important for patients to receive a clear explanation and be given the opportunity to ask questions. It is also wise to pay attention to the patient's expectations of the treatment outcome, elaborate on the advantages and disadvantages of the treatment alternatives and to be transparent in case of complications.
良好的医患关系有助于促进患者更好的口腔健康。为了建立和维持这种关系，牙医应具备良好的沟通技巧。首先，开放、共情的态度很重要，即牙医要意识到自己在解读患者行为时可能会犯错。具备良好的观察技巧对于发现表明如何解读患者情况的（非）言语信号是必要的。通过展示非言语、辅助语言和言语倾听行为，他可以向患者表明自己在关注他们。在讨论检查结果时，让患者得到清晰的解释并给予提问的机会很重要。关注患者对治疗结果的期望、详细说明治疗方案的优缺点以及在出现并发症时保持透明也很明智。
