Yackzan Susan, Stanifer Stacy, Barker Sara, Blair Belinda, Glass Alena, Weyl Holly, Wheeler Peggy
Baptist Health Lexington.
University of Kentucky.
Clin J Oncol Nurs. 2019 Feb 1;23(1):76-81. doi: 10.1188/19.CJON.76-81.
Satisfaction with care is a reported outcome of patient navigation. Assessment methods vary, as do navigation programs, including the use of oncology nurse navigators (ONNs).
The purpose of this study is to evaluate the effect of contact with an ONN on patient satisfaction.
A retrospective review of oncology Press Ganey outpatient satisfaction surveys was conducted. Groups with and without ONN contact were compared on responses to survey items relevant to ONN roles. For those 15 items, mean scores, top box scores, and all-facility percentile rank were compared between those who did and did not report contact with an ONN.
For all items, mean scores and percentile rank comparisons were higher for the group with ONN contact. In the group with ONN contact, top box scores were significantly higher for items pertaining to nurses' concern for patients' questions and worries and staff sensitivity to difficulties and inconvenience caused by the condition or treatment.
护理满意度是患者导航的一项报告结果。评估方法各不相同，导航项目也是如此，包括肿瘤护理导航员（ONN）的使用。
本研究的目的是评估与肿瘤护理导航员接触对患者满意度的影响。
对肿瘤学Press Ganey门诊患者满意度调查进行回顾性分析。比较有和没有与肿瘤护理导航员接触的两组对与肿瘤护理导航员角色相关的调查项目的回答。对于这15个项目，比较报告与未报告与肿瘤护理导航员接触的两组的平均得分、最高等级得分和全机构百分位排名。
对于所有项目，有肿瘤护理导航员接触组的平均得分和百分位排名比较更高。在有肿瘤护理导航员接触组中，与护士对患者问题和担忧的关注以及工作人员对病情或治疗造成的困难和不便的敏感度相关的项目，最高等级得分显著更高。
