Alaloul Fawwaz, Myers John, Masterson Katlin M, DiCicco Joey, Perry Collins Michelle, Hogan Felicia, Roesler Luke, Logsdon M Cynthia
University of Louisville.
Norton Healthcare.
Oncol Nurs Forum. 2019 Mar 1;46(2):238-247. doi: 10.1188/19.ONF.238-247.
To identify a relationship between patient satisfaction with the hospital experience and health-related quality of life (HRQOL), as well as determine predictors of each variable.
PARTICIPANTS & SETTING: 50 patients with cancer in two adult oncology units in an academic health sciences center.
A descriptive, cross-sectional design was used. Patient satisfaction was measured by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and HRQOL was assessed using the Quality of Life Patient/Cancer Survivor (QOL-CS) version.
Patients who were single, diagnosed for 6-10 years, and diagnosed for 11 years or longer had significantly lower patient satisfaction scores. Patients with public insurance, diagnosed for 6-10 years, and diagnosed for 11 years or longer had lower QOL-CS scores. Physical and social well-being scores were associated with higher HCAHPS scores. There was a positive relationship between patient satisfaction and physical and social functioning. Patient demographics were related to patient satisfaction and HRQOL.
Nurses should have measurable goals to provide high-quality care to patients with cancer, including satisfaction during hospitalization and promotion of HRQOL.
确定患者对医院体验的满意度与健康相关生活质量（HRQOL）之间的关系，并确定每个变量的预测因素。
学术健康科学中心两个成人肿瘤科室的50名癌症患者。
采用描述性横断面设计。通过医院医疗服务提供者及系统消费者评估（HCAHPS）来衡量患者满意度，并使用生活质量患者/癌症幸存者（QOL-CS）版本评估HRQOL。
单身、确诊6至10年以及确诊11年及以上的患者，其患者满意度得分显著较低。拥有公共保险、确诊6至10年以及确诊11年及以上的患者，其QOL-CS得分较低。身体和社会幸福感得分与较高的HCAHPS得分相关。患者满意度与身体和社会功能之间存在正相关关系。患者人口统计学特征与患者满意度和HRQOL相关。
护士应制定可衡量的目标，为癌症患者提供高质量护理，包括住院期间的满意度和促进HRQOL。
