Grossman Lisa V, Masterson Creber Ruth M, Ryan Beatriz, Restaino Susan, Alarcon Irma, Polubriaginof Fernanda, Bakken Suzanne, Vawdrey David K
Department of Biomedical Informatics, Columbia University, New York, NY.
College of Physicians and Surgeons, Columbia University, New York, NY.
AMIA Annu Symp Proc. 2018 Dec 5;2018:1273-1281. eCollection 2018.
Engaging healthcare providers in acute care patient portal implementation is critical to ensure productive use. However, few studies have assessed provider's perceptions of an acute care portal after implementation. In this study, we surveyed 63 nurses, physicians, and physician assistants following a 3-year randomized trial of an acute care portal. The survey assessed providers' perceptions of the portal and its impact on care delivery. Respondents reported that the portal positively impacted care, and they perceived that their patients found it usable and trustworthy. Respondents reported that all the portal's features were useful, especially the display of laboratory test results. Compared with the results of a patient survey, providers underestimated the portal's usefulness to patients, and ranked features as significantly less often than patients (57% vs. 74%; p<0.001). Our study found that providers supported their patients' use of the portal, but may have underappreciated the portal's value to patients.
让医疗服务提供者参与急性护理患者门户的实施对于确保其有效使用至关重要。然而，很少有研究评估实施后医疗服务提供者对急性护理门户的看法。在本研究中，我们在对急性护理门户进行了3年随机试验后，对63名护士、医生和医师助理进行了调查。该调查评估了医疗服务提供者对门户的看法及其对护理提供的影响。受访者报告称，该门户对护理产生了积极影响，并且他们认为自己的患者觉得它易于使用且值得信赖。受访者报告称，该门户的所有功能都很有用，尤其是实验室检查结果的显示。与患者调查结果相比，医疗服务提供者低估了该门户对患者的有用性，并且对功能的排名频率明显低于患者（57%对74%；p<0.001）。我们的研究发现，医疗服务提供者支持患者使用该门户，但可能没有充分认识到该门户对患者的价值。
