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聊天机器人和会话代理在心理健康中的应用:精神病学领域的综述。

Chatbots and Conversational Agents in Mental Health: A Review of the Psychiatric Landscape.

机构信息

1 Beth Israel Deaconess Medical Center, Harvard Medical School, Boston, MA, USA.

出版信息

Can J Psychiatry. 2019 Jul;64(7):456-464. doi: 10.1177/0706743719828977. Epub 2019 Mar 21.


DOI:10.1177/0706743719828977
PMID:30897957
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC6610568/
Abstract

OBJECTIVE: The aim of this review was to explore the current evidence for conversational agents or chatbots in the field of psychiatry and their role in screening, diagnosis, and treatment of mental illnesses. METHODS: A systematic literature search in June 2018 was conducted in PubMed, EmBase, PsycINFO, Cochrane, Web of Science, and IEEE Xplore. Studies were included that involved a chatbot in a mental health setting focusing on populations with or at high risk of developing depression, anxiety, schizophrenia, bipolar, and substance abuse disorders. RESULTS: From the selected databases, 1466 records were retrieved and 8 studies met the inclusion criteria. Two additional studies were included from reference list screening for a total of 10 included studies. Overall, potential for conversational agents in psychiatric use was reported to be high across all studies. In particular, conversational agents showed potential for benefit in psychoeducation and self-adherence. In addition, satisfaction rating of chatbots was high across all studies, suggesting that they would be an effective and enjoyable tool in psychiatric treatment. CONCLUSION: Preliminary evidence for psychiatric use of chatbots is favourable. However, given the heterogeneity of the reviewed studies, further research with standardized outcomes reporting is required to more thoroughly examine the effectiveness of conversational agents. Regardless, early evidence shows that with the proper approach and research, the mental health field could use conversational agents in psychiatric treatment.

摘要

目的:本综述旨在探讨目前在精神病学领域中使用对话代理或聊天机器人的证据,以及它们在精神疾病的筛查、诊断和治疗中的作用。

方法:2018 年 6 月,在 PubMed、EmBase、PsycINFO、Cochrane、Web of Science 和 IEEE Xplore 中进行了系统的文献检索。研究对象为在心理健康环境中使用聊天机器人的人群,重点关注有或有高风险患上抑郁症、焦虑症、精神分裂症、双相情感障碍和物质滥用障碍的人群。

结果:从选定的数据库中检索到 1466 条记录,有 8 项研究符合纳入标准。通过参考文献筛选,又有另外 2 项研究被纳入,总共有 10 项纳入研究。总体而言,所有研究都报告了对话代理在精神科应用中的潜力很高。特别是,对话代理在心理教育和自我坚持方面显示出潜在的益处。此外,所有研究中的聊天机器人的满意度评分都很高,这表明它们将是精神科治疗中的一种有效且令人愉快的工具。

结论:初步证据表明聊天机器人在精神科的应用是有利的。然而,鉴于所审查研究的异质性,需要进一步进行具有标准化结果报告的研究,以更全面地检查对话代理的有效性。无论如何,早期证据表明,通过适当的方法和研究,心理健康领域可以在精神科治疗中使用对话代理。

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本文引用的文献

[1]
A fully automated conversational agent for promoting mental well-being: A pilot RCT using mixed methods.

Internet Interv. 2017-10-10

[2]
Conversational agents in healthcare: a systematic review.

J Am Med Inform Assoc. 2018-9-1

[3]
Self-Guided Web-Based Interventions: Scoping Review on User Needs and the Potential of Embodied Conversational Agents to Address Them.

J Med Internet Res. 2017-11-16

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Brain drain: a challenge to global mental health.

BJPsych Int. 2016-8-1

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JMIR Ment Health. 2017-6-6

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Patient Educ Couns. 2017-4-26

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Virtual human as a new diagnostic tool, a proof of concept study in the field of major depressive disorders.

Sci Rep. 2017-2-16

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