Department of Nursing, Hoseo University, Asan-si, Chungcheongnam-do, Korea.
College of Nursing, Gachon University, Yeonsu-gu, Incheon, Korea.
J Nurs Manag. 2019 Sep;27(6):1108-1115. doi: 10.1111/jonm.12779. Epub 2019 May 7.
The purpose of this study was to investigate the effect of workplace cyberbullying on nurses' symptom experience and turnover intention.
While face-to-face workplace bullying occurs frequently in nursing organisations, workplace cyberbullying has rarely been studied.
This is a cross-sectional descriptive study using self-reporting surveys of 249 nurses from 20 hospitals.
The prevalence of workplace cyberbullying was 8%, and the mean was 1.11 ± 0.31. Factors influencing symptom experience were workplace cyberbullying and perceived organisational support, while factors influencing turnover intention were workplace cyberbullying, perceived organisational support and educational level.
Workplace cyberbullying and perceived organisational support are factors that significantly influenced both symptom experience and turnover intention in nurses working in hospital settings. Managing workplace cyberbullying can reduce the negative effects on nurses' symptom experience and turnover intention. This suggests that the management of workplace cyberbullying by a nursing organisation is essential.
Nursing managers need to focus on the control and prevention of workplace cyberbullying as well as traditional forms of bullying. Managing workplace cyberbullying can reduce negative effects on nurses' symptom experience. Interest in and prevention of workplace cyberbullying would decrease turnover intention and stabilize the nursing organisation and the workforce.
本研究旨在探讨工作场所网络欺凌对护士症状体验和离职意愿的影响。
虽然面对面的工作场所欺凌在护理组织中经常发生，但工作场所网络欺凌却很少被研究。
这是一项横断面描述性研究，使用 20 家医院的 249 名护士的自我报告调查。
工作场所网络欺凌的患病率为 8%，平均为 1.11±0.31。影响症状体验的因素是工作场所网络欺凌和感知组织支持，而影响离职意愿的因素是工作场所网络欺凌、感知组织支持和教育水平。
工作场所网络欺凌和感知组织支持是影响医院环境中护士症状体验和离职意愿的重要因素。管理工作场所网络欺凌可以减轻对护士症状体验和离职意愿的负面影响。这表明护理组织对工作场所网络欺凌的管理至关重要。
护理管理者需要关注工作场所网络欺凌和传统形式欺凌的控制和预防。管理工作场所网络欺凌可以减轻对护士症状体验的负面影响。对工作场所网络欺凌的关注和预防将降低离职意愿，稳定护理组织和劳动力。
