医疗保健中的智能机器：对话式智能体准备好在肿瘤学领域大展身手了吗？
Healthcare ex Machina: Are conversational agents ready for prime time in oncology?
作者信息
Bibault Jean-Emmanuel, Chaix Benjamin, Nectoux Pierre, Pienkowsky Arthur, Guillemasse Arthur, Brouard Benoît
机构信息
Department of Radiation Oncology, Hôpital Européen Georges Pompidou, AP-HP, Paris, France.
WeFight Inc., Institut du Cerveau et de la Moelle épinière, Hôpital Pitié-Salpêtrière, Paris, France.
出版信息
Clin Transl Radiat Oncol. 2019 Apr 4;16:55-59. doi: 10.1016/j.ctro.2019.04.002. eCollection 2019 May.
Chatbots, also known as conversational agents or digital assistants, are artificial intelligence-driven software programs designed to interact with people in a conversational manner. They are often used for user-friendly customer-service triaging. In healthcare, chatbots can create bidirectional information exchange with patients, which could be leveraged for follow-up, screening, treatment adherence or data-collection. They can be deployed over various modalities, such as text-based services (text messaging, mobile applications, chat rooms) on any website or mobile applications, or audio services, such as Siri, Alexa, Cortana or Google Assistant. Potential applications are very promising, particularly in the field of oncology. In this review, we discuss the available publications and applications and the ongoing trials in that setting.
聊天机器人，也被称为对话代理或数字助理，是一种由人工智能驱动的软件程序，旨在以对话的方式与人进行交互。它们通常用于用户友好型的客户服务分类。在医疗保健领域，聊天机器人可以与患者进行双向信息交流，这可用于随访、筛查、治疗依从性或数据收集。它们可以通过多种方式部署，比如基于文本的服务（短信、移动应用程序、聊天室），可在任何网站或移动应用程序上使用，或者音频服务，如Siri、Alexa、Cortana或谷歌助手。潜在应用前景非常广阔，尤其是在肿瘤学领域。在本综述中，我们讨论了该领域的现有出版物、应用以及正在进行的试验。
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