Ncube Lindiwe Julia, Letsoalo Maupi Eric
Department of Human Nutrition and Dietetics, Sefako Makgatho Health Sciences University (MEDUNSA) , Pretoria, South Africa.
Int J Health Care Qual Assur. 2019 Apr 15;32(3):599-610. doi: 10.1108/IJHCQA-11-2017-0213.
This paper presents an interpretive data analysis from a superordinate study that aimed to determine foodservice satisfaction. The purpose of this paper is to determine inpatient hospital foodservice experiences.
DESIGN/METHODOLOGY/APPROACH: The authors used secondary data obtained from 419 respondents: (225 (53.70 per cent) males, 178 (42.48 per cent) females and 16 (3.82 per cent) undisclosed) participants. A comparative, quantitative and cross-sectional approach was applied to provide insight into hospital foodservice experiences. The Wilcoxon-Mann-Whitney test, interpreted at 0.05 error rate, was used to compare male and female patient experiences.
Male patients had significantly higher rank-sum scores than female patients in almost all items (<0.0001). The study revealed that hospital personnel, especially foodservice staff, had an unsatisfactory communication approach.
ORIGINALITY/VALUE: This is the first South African study that compares female and male inpatient foodservice perceptions. Hospital managers and stakeholders may need to consider patient's gender, as a significant factor that is associated with patient experiences, when embarking on improving foodservice systems.
本文展示了一项上级研究的解释性数据分析，该上级研究旨在确定餐饮服务满意度。本文的目的是确定住院患者在医院的餐饮服务体验。
设计/方法/途径：作者使用了从419名受访者那里获得的二手数据：参与者包括225名男性（占53.70%）、178名女性（占42.48%）和16名未透露性别的人（占3.82%）。采用了比较、定量和横断面研究方法，以深入了解医院餐饮服务体验。采用威尔科克森-曼-惠特尼检验，误差率设定为0.05，用于比较男性和女性患者的体验。
在几乎所有项目中，男性患者的秩和得分显著高于女性患者（<0.0001）。研究表明，医院工作人员，尤其是餐饮服务人员，沟通方式不尽如人意。
原创性/价值：这是南非第一项比较男性和女性住院患者餐饮服务认知的研究。医院管理人员和利益相关者在着手改进餐饮服务系统时，可能需要考虑患者性别这一与患者体验相关的重要因素。
