远程医疗礼仪培训：为成功的跨专业团队提供指导。
Telehealth Etiquette Training: A Guideline for Preparing Interprofessional Teams for Successful Encounters.
机构信息
Author Affiliations: Assistant Professor (Dr Gustin) and Professor (Dr Rutledge), School of Nursing, and Associate Professor (Dr Kott), School of Physical Therapy and Athletic Training, College of Health Sciences, Old Dominion University; and Nurse Manager for Telehealth (Dr Gustin), Children's Hospital of the King's Daughters, Norfolk, Virginia.
出版信息
Nurse Educ. 2020 Mar/Apr;45(2):88-92. doi: 10.1097/NNE.0000000000000680.
BACKGROUND
Telehealth technologies have increased in many health care settings. However, much of the training that occurs regarding telehealth is vendor driven. Training that is typically offered focuses on technical aspects of using telehealth equipment, legal issues, and reimbursement. Rarely does industry training involve soft skills or "screen side etiquette" unique to telehealth encounters.
PURPOSE
The purpose of this article is to present a training program that prepares students with the unique skill set necessary to conduct telehealth visits.
METHODS
A training program was developed to teach health care students (n = 103) proper telehealth etiquette. Preprogram and postprogram data were collected on students' understanding of telehealth etiquette.
RESULTS
Results demonstrate significant improvement in knowledge in all areas of telehealth etiquette following the program.
CONCLUSION
Students recognized some improper telehealth etiquette prior to the program but improved significantly following the program.
背景
远程医疗技术在许多医疗保健环境中得到了广泛应用。然而，关于远程医疗的培训大多是由供应商驱动的。通常提供的培训侧重于远程医疗设备的技术方面、法律问题和报销。很少有行业培训涉及远程医疗接触特有的软技能或“屏幕侧礼仪”。
目的
本文旨在介绍一种培训计划，为学生提供开展远程医疗访问所需的独特技能。
方法
开发了一个培训计划，以教授医学生（n = 103）适当的远程医疗礼仪。在培训前后收集了学生对远程医疗礼仪的理解的数据。
结果
结果表明，学生在远程医疗礼仪的所有方面的知识都有显著提高。
结论
学生在参加该计划之前已经认识到一些不当的远程医疗礼仪，但在参加该计划后有了显著的提高。
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