患者对社区药房中药剂师实施的 Mantoux 结核菌素皮肤试验的满意度。
Patient satisfaction with pharmacist-administered Mantoux tuberculin skin test in a community-based pharmacy setting.
出版信息
J Am Pharm Assoc (2003). 2019 Jul-Aug;59(4S):S77-S80.e2. doi: 10.1016/j.japh.2019.04.024. Epub 2019 Jun 13.
OBJECTIVES
The objective of this study was to determine patient satisfaction with pharmacist-administered Mantoux tuberculin skin test (TST) in a community-based pharmacy.
METHODS
A prospective 6-month convenience sample study was conducted in an independent community pharmacy. Initial and follow-up surveys were developed with content and design informed by the literature. Surveys were peer reviewed and pretested with a sample group of 2 patients for clarity. The initial survey consisted of 26 questions including Likert-type scale, multiple choice, and free response. There were 7 demographic questions, 17 patient satisfaction questions divided into 2 domains (satisfaction with the pharmacy setting and the pharmacist), 1 question about "how you heard about us," and 1 free-response question. The follow-up survey consisted of 20 questions, also including Likert-type scale, multiple choice, and free response. There were 17 questions related to patient satisfaction identical to the initial survey. Patients who were 18 years of age and older completed the initial survey when the Mantoux TST was administered and the follow-up survey when the test was read by the pharmacist. Patients created a unique identifier code to match the follow-up survey to the initial survey. The data were evaluated with the use of univariate and bivariate analysis.
RESULTS
Sixty-four matched surveys were completed and included in the data analysis, with a response rate of 51.6%. Ninety-two percent of the patients were female, and the most frequent age range was 25-34 years (20%). Satisfaction scores between the initial survey and follow-up survey were not statistically different regarding pharmacy setting or pharmacist services. All satisfaction scores were above 90% except for the initial satisfaction scores for convenience and timeliness, which were both 88% in the initial survey.
CONCLUSION
Patient satisfaction is consistently high with pharmacist-provided Mantoux TST in a community-based pharmacy.
目的
本研究旨在确定社区药房中药剂师进行曼图特结核菌素皮肤试验（TST）的患者满意度。
方法
在一家独立的社区药房进行了前瞻性的 6 个月便利样本研究。初始和随访调查的内容和设计均参考文献。调查经过同行评审，并在 2 名患者的样本组中进行了预测试，以确保清晰易懂。初始调查包括 26 个问题，包括李克特量表、多项选择题和自由回答。有 7 个人口统计学问题、17 个患者满意度问题分为 2 个领域（对药房环境和药剂师的满意度）、1 个关于“您如何了解我们”的问题和 1 个自由回答问题。随访调查包括 20 个问题，也包括李克特量表、多项选择题和自由回答。有 17 个与患者满意度相关的问题与初始调查相同。当进行曼图特 TST 时，18 岁及以上的患者完成初始调查，当药剂师读取测试结果时，患者完成随访调查。患者创建了一个唯一的标识符代码，以将随访调查与初始调查匹配。使用单变量和双变量分析评估数据。
结果
完成了 64 份匹配的调查，并纳入数据分析，响应率为 51.6%。92%的患者为女性，最常见的年龄范围是 25-34 岁（20%）。初始调查和随访调查的药房环境或药剂师服务满意度评分没有统计学差异。除了初始便利性和及时性满意度评分均为 88%之外，所有满意度评分均高于 90%。
结论
在社区药房中，患者对药剂师提供的曼图特 TST 的满意度一直很高。
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