Department of Clinical Pharmacy and Pharmacy Practice, Faculty of Pharmacy, Yarmouk University, Irbid, Jordan.
Department of Clinical Pharmacy, Faculty of Pharmacy, Jordan University of Science and Technology, Irbid, Jordan.
PLoS One. 2024 Jul 22;19(7):e0305991. doi: 10.1371/journal.pone.0305991. eCollection 2024.
Before extending the range of services provided, maximizing the usefulness of current procedures within community pharmacy settings is needed, as the scope of pharmacy services is evolving in different dimensions. The present study aims to assess the degree of factors affecting the satisfaction of traditional community pharmacy services using population data collected from patients attending academic and public healthcare centers in Jordan. A validated, pretested, and adapted survey instrument has been utilized to assess the satisfaction of contemporary services delivered by community pharmacists in different dimensions. Linear regression analysis evaluated the predictors associated with higher total satisfaction scores with community pharmacy services. The present study included 642 patients attending healthcare centers. Different dimension scores, such as explanation and consideration, scored similarly, with values ranging from 64.5% - 69.7% of the maximum possible score. The mean total scale score was 67.2% of the total possible scores. Using the linear regression analysis, respondents who were satisfied with their treatment plans were likely to have higher satisfaction with community pharmacy services. The increased number of prescription medications and increased age were associated with lower satisfaction with community pharmacy services. Results indicated that healthcare policymakers might be confident in the services within the community pharmacy setting; however, there is always room for more robust quality control activities.
在扩展所提供服务的范围之前，需要最大限度地提高社区药房环境中当前程序的有用性，因为药房服务的范围正在多个维度上发展。本研究旨在使用从约旦学术和公共医疗中心就诊的患者收集的人口数据，评估影响传统社区药房服务满意度的因素的程度。使用经过验证、预测试和改编的调查工具来评估社区药剂师在不同维度上提供的当代服务的满意度。线性回归分析评估了与社区药房服务更高总满意度评分相关的预测因素。本研究包括 642 名在医疗中心就诊的患者。不同维度的分数，如解释和考虑，得分相似，最高可能分数的 64.5%-69.7%。平均总尺度分数为总可能分数的 67.2%。使用线性回归分析，对治疗计划满意的受访者更有可能对社区药房服务感到满意。处方药物数量的增加和年龄的增加与对社区药房服务的满意度降低有关。结果表明，医疗保健政策制定者可能对社区药房环境中的服务充满信心；然而，总是有更多强化质量控制活动的空间。
