Snodgrass Alexandra, Schoch Jennifer J
Department of Dermatology, University of Florida, Gainesville, Florida.
Pediatr Dermatol. 2019 Sep;36(5):741-742. doi: 10.1111/pde.13900. Epub 2019 Jul 8.
We investigated the impact of a personalized telephone call reminder for patients that had not confirmed their clinic appointment, in addition to automated reminders, on monthly no-show rates. Our data revealed a reduction in the monthly no-show rate from 16.0% (SD = 3.91%) before the intervention to 13.1% (SD = 0.27%, P = 0.0997) after the intervention, which was not statistically significant. The standard deviation of the no-show rate with the intervention was reduced, leading to a predictable monthly no-show rate (range 12.93%-13.51%). Thus, the number of patients attending clinic was more predictable. This study highlights the need for additional investigation of factors associated with appointment nonadherence in pediatric dermatology.
我们研究了除自动提醒外，针对未确认门诊预约的患者进行个性化电话提醒对每月爽约率的影响。我们的数据显示，干预前每月爽约率为16.0%（标准差=3.91%），干预后降至13.1%（标准差=0.27%，P=0.0997），差异无统计学意义。干预后爽约率的标准差降低，使得每月爽约率具有可预测性（范围为12.93%-13.51%）。因此，就诊患者数量更具可预测性。本研究强调需要进一步调查儿科皮肤科中与预约不依从相关的因素。
