Dyb Kari
Norwegian Centre for E-health Research, Tromso, Norway.
Stud Health Technol Inform. 2019 Jul 4;262:75-78. doi: 10.3233/SHTI190020.
Surgery cancellation is a well-recognized quality problem within hospitals. The e-Team Surgery project addressed the problem of elective surgery cancellation at a Norwegian hospital and explored the potential to reduce surgery cancellation by providing a tool for secure online communication between the hospital and the patient. This communication would occur before surgery while the patient was still at home. The causes of elective surgery cancellation are divided into two major categories: hospital- and patient-related reasons. As part of the e-Team Surgery project, this study addressed patient reasons for cancelling surgery through qualitative interviews with 11 patients who fit these criteria. The study found that most patients called the hospital to reschedule, not to cancel, their upcoming surgery. The patient interviews had significant implications for the e-Team Surgery project. They affected the overall understanding of the surgery cancellation problem and made more clear the data and information needed when developing sustainable systems to reduce elective surgery cancellation.
手术取消是医院中一个公认的质量问题。电子团队手术项目解决了挪威一家医院择期手术取消的问题，并探索了通过提供一种医院与患者之间进行安全在线沟通的工具来减少手术取消的可能性。这种沟通将在手术前患者仍在家中时进行。择期手术取消的原因分为两大类：与医院相关的原因和与患者相关的原因。作为电子团队手术项目的一部分，本研究通过对11名符合这些标准的患者进行定性访谈，探讨了患者取消手术的原因。研究发现，大多数患者打电话给医院是为了重新安排而不是取消即将进行的手术。患者访谈对电子团队手术项目有重大影响。它们影响了对手术取消问题的整体理解，并更清楚地表明了在开发可持续系统以减少择期手术取消时所需的数据和信息。
