School of Nursing, Ringgold Standard Institution, The University of British Columbia - Okanagan, Kelowna, BC, Canada.
School of Health and Exercise Science, The University of British Columbia - Okanagan, Kelowna, BC, Canada.
J Nurs Manag. 2019 Nov;27(8):1604-1613. doi: 10.1111/jonm.12840. Epub 2019 Oct 21.
To explore the information-seeking patterns of care aides who work in nursing homes.
Under the direction and supervision of nursing professionals, care aides provide the majority of direct care to nursing home residents. Understanding how, why, when and where they seek information to perform their duties is important for managers, policymakers and stakeholders.
Semi-structured interviews with eight care aides employed in three Canadian nursing homes were analysed using the Braun and Clarke method of thematic analysis.
Five prominent information-seeking patterns emerged as themes.
Care aides were motivated to seek information for personal and job-based reasons that included wanting to avoid mistakes and preparing physically, mentally and emotionally for the work ahead. They described depending on a social hierarchy of verbal information and using personal time (before/after work) to seek the information they needed. Due to time constraints, they relied on established patterns, accessed online information once a day at most and preferred paper-based sources.
Programs to enhance care aide communication skills to include the importance of information-seeking are warranted. Time for formal information-seeking during working hours should be provided and encouraged. When care aides initiate information-seeking to improve care this should be recognized and respected by others on the team. Programs to enhance care aide communication skills to include the importance of information-seeking are warranted. Time for formal information-seeking during working hours should be provided and encouraged. When care aides initiate information-seeking to improve care this should be recognized and respected by others on the team.
探索在养老院工作的护理员的信息寻求模式。
在护理专业人员的指导和监督下，护理员为养老院居民提供大部分直接护理。了解他们如何、为何、何时以及何地寻求信息以履行职责，对管理者、政策制定者和利益相关者都很重要。
对加拿大三家养老院的 8 名护理员进行半结构化访谈，采用 Braun 和 Clarke 的主题分析方法进行分析。
出现了五个突出的信息寻求模式主题。
护理员出于个人和工作原因而有动力寻求信息，其中包括避免犯错，为即将到来的工作做好身体、心理和情绪上的准备。他们描述了依赖口头信息的社会层级，并利用个人时间（工作前后）来寻找所需的信息。由于时间限制，他们依赖既定模式，每天最多上网查询一次信息，更喜欢纸质资源。
需要制定方案来增强护理员的沟通技巧，包括信息寻求的重要性。应在工作时间内提供并鼓励正式的信息寻求时间。当护理员为改善护理而主动寻求信息时，团队中的其他人应该认识到并尊重这一点。需要制定方案来增强护理员的沟通技巧，包括信息寻求的重要性。应在工作时间内提供并鼓励正式的信息寻求时间。当护理员为改善护理而主动寻求信息时，团队中的其他人应该认识到并尊重这一点。
