Pecina Jennifer, Duvall Michelle J, North Frederick
Department of Family Medicine, Mayo Clinic, Rochester, Minnesota, USA.
Department of Community Internal Medicine, Mayo Clinic, Rochester, Minnesota, USA.
Telemed J E Health. 2020 Nov;26(11):1368-1372. doi: 10.1089/tmj.2019.0208. Epub 2020 Jan 22.
Proxies can communicate with health care teams through patient portals either by using proxy login credentials or a patient's login credentials. The frequency of proxies using patient login credentials is unknown. A random selection of 3,000 portal messages sent in through adult patients' own portal account was reviewed for indicators (referring to the patient in the third person) that someone other than the patient was using the patient portal account. Of the reviewed 3,000 portal messages sent through patient portal accounts, 221 (7.4%) appeared to be sent in by a proxy, 2,512 (83.8%) appeared to have been sent in by the patient and for 266 (8.9%) portal messages reviewed it was unclear who sent in the message. There was no difference in mean age between patients who had proxy messages sent through patient portal accounts versus proxy portal accounts. Patients who had proxies send messages through patient accounts were more likely to be married and male. Out of 221 manually reviewed messages apparently sent by proxies through patient portal accounts there were 113 (51%) where the proxy included their name and 56 (25.3%) where they reported their relationship to the patient. During the study period, 0.7% of total messages on adult patients were sent through proxy accounts. Proxies appear to use patient portal accounts much more frequently than proxy accounts to communicate with the health care team on adult patients; however, when using patient accounts they only identify themselves approximately half of the time.
代理人可以通过患者门户网站与医疗团队进行沟通,方式是使用代理人登录凭证或患者的登录凭证。代理人使用患者登录凭证的频率尚不清楚。随机抽取了3000条通过成年患者自己的门户网站账户发送的门户网站消息,查看是否有表明患者以外的其他人正在使用患者门户网站账户的指标(以第三人称指代患者)。在审查的通过患者门户网站账户发送的3000条门户网站消息中,221条(7.4%)似乎是由代理人发送的,2512条(83.8%)似乎是由患者发送的,还有266条(8.9%)审查的门户网站消息不清楚是谁发送的。通过患者门户网站账户发送代理人消息的患者与通过代理人门户网站账户发送消息的患者的平均年龄没有差异。让代理人通过患者账户发送消息的患者更有可能已婚且为男性。在221条经人工审查、显然由代理人通过患者门户网站账户发送的消息中,有113条(51%)代理人写明了自己的姓名,56条(25.3%)代理人说明了与患者的关系。在研究期间,成年患者的总消息中有0.7%是通过代理人账户发送的。代理人似乎比通过代理人账户更频繁地使用患者门户网站账户与成年患者的医疗团队进行沟通;然而,在使用患者账户时,他们大约只有一半的时间会表明自己的身份。