Johns Hopkins University School of Nursing, Baltimore, Maryland.
Johns Hopkins Bloomberg School of Public Health, Baltimore, Maryland.
JAMA Netw Open. 2022 Dec 1;5(12):e2248696. doi: 10.1001/jamanetworkopen.2022.48696.
IMPORTANCE: Family and other unpaid care partners may bridge accessibility challenges in interacting with the patient portal, but the extent and nature of this involvement is not well understood. OBJECTIVE: To inform an emerging research agenda directed at more purposeful inclusion of care partners within the context of digital health equity by (1) quantifying care partners' uptake and use of the patient portal in adolescent and adult patients, (2) identifying factors involving care partners' portal use across domains of the System Engineering Initiative for Patient Safety model, and (3) assessing evidence of perceived or actual outcomes of care partners' portal use. EVIDENCE REVIEW: Following Arksey and O'Malley's methodologic framework, a scoping review of manuscripts published February 1 and March 22, 2022, was conducted by hand and a systematic search of PubMed, PsycInfo, Embase, and Web of Science. The search yielded 278 articles; 125 were selected for full-text review and 41 were included. FINDINGS: Few adult patient portal accounts had 1 or more formally registered care partners (<3% in 7 of 7 articles), but care partners commonly used the portal (8 of 13 contributing articles reported >30% use). Care partners less often authored portal messages with their own identity credentials (<3% of portal messages in 3 of 3 articles) than with patient credentials (20%-60% of portal messages in 3 of 5 articles). Facilitators of care partner portal use included markers of patient vulnerability (13 articles), care partner characteristics (15 articles; being female, family, and competent in health system navigation), and task-based factors pertaining to ease of information access and care coordination. Environmental (26 articles) and process factors (19 articles, eg, organizational portal registration procedures, protection of privacy, and functionality) were identified as influential to care partner portal use, but findings were nuanced and precluded reporting on effects. Care partner portal use was identified as contributing to both patient and care partner insight into patient health (9 articles), activation (7 articles), continuity of care (8 articles), and convenience (6 articles). CONCLUSIONS AND RELEVANCE: In this scoping review, care partners were found to be infrequently registered for the patient portal and more often engaged in portal use with patient identity credentials. Formally registering care partners for the portal was identified as conferring potential benefits for patients, care partners, and care quality.
重要性:家庭和其他无薪护理伙伴可能会在与患者门户互动方面弥补可及性方面的挑战,但他们的参与程度和性质尚不清楚。
目的:通过(1)量化青少年和成年患者中护理伙伴对患者门户的采用和使用情况,(2)确定涉及护理伙伴在患者安全系统工程倡议模型各领域使用门户的因素,以及(3)评估护理伙伴使用门户的感知或实际结果的证据,为更有针对性地将护理伙伴纳入数字健康公平的新兴研究议程提供信息。
证据回顾:根据阿特斯基和奥马利的方法学框架,通过手工和对 PubMed、PsycInfo、Embase 和 Web of Science 的系统搜索,对 2022 年 2 月 1 日和 3 月 22 日发表的手稿进行了范围审查。搜索结果产生了 278 篇文章;其中 125 篇被选作全文审查,41 篇被纳入。
发现:很少有成年患者门户有 1 个或多个正式注册的护理伙伴(7 篇文章中有 7 篇不到 3%),但护理伙伴普遍使用门户(13 篇有贡献的文章中有 8 篇报告使用比例超过 30%)。护理伙伴使用门户发送带有自己身份凭证的消息(3 篇文章中有 3 篇不到 3%)比使用患者凭证发送消息(5 篇文章中有 3 篇 20%-60%)的情况要少。护理伙伴使用门户的促进因素包括患者脆弱性的标志(13 篇文章)、护理伙伴特征(15 篇文章;女性、家庭和在卫生系统导航方面有能力)以及与信息获取和护理协调相关的基于任务的因素。环境(26 篇文章)和过程因素(19 篇文章,例如组织门户注册程序、保护隐私和功能)被确定为影响护理伙伴使用门户的因素,但发现结果很细微,无法报告影响。护理伙伴使用门户被确定为有助于患者和护理伙伴了解患者健康状况(9 篇文章)、激活(7 篇文章)、护理连续性(8 篇文章)和便利(6 篇文章)。
结论和相关性:在这项范围审查中,发现护理伙伴很少为患者门户注册,更多地使用患者身份凭证进行门户使用。正式为患者门户注册护理伙伴被认为对患者、护理伙伴和护理质量都有潜在的好处。
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