Pokkriyarath Manoj, Arunachalam Abhirami, Bishu Ram
Head of Department, Department of Management, Amrita Vishwa Vidyapeetham, Bengaluru, Karnataka, India.
Department of Management, Amrita Vishwa Vidyapeetham, Bengaluru, Karnataka, India.
J Emerg Manag. 2020 Mar/Apr;18(2):141-152. doi: 10.5055/jem.2020.0457.
Disasters are diversified in all aspects: they range from storms and tornadoes to earthquakes, tsunamis and cyclones etc. They affect a range of countries. Most disasters are caused by geographical factors. The overall response depends on the wealth of a country. For example, Japan is better prepared than Nepal or Haiti. Disaster responses are multidimensional and are assumed to be effective. From a service quality perspective, groups of responders provide services to victims. Effectiveness and efficiency of victim services are perhaps two outcome measures. Unfortunately, published studies on evaluation of disaster responses are sparse to nonexistent. The intent of this study is to develop a preliminary method for assessing the perceived effectiveness and efficiency (service quality) from the perspectives of both the responders and the victims. A method (preliminary) is proposed in which all anticipated attributes and outcomes are measured. Regression is the proposed modeling tool. It is hoped that the proposed preliminary method will facilitate the preparedness of the response teams and give rise to a permanent method.
从风暴、龙卷风到地震、海啸和飓风等。它们影响一系列国家。大多数灾害是由地理因素造成的。总体应对取决于一个国家的财富。例如，日本比尼泊尔或海地准备得更好。灾害应对是多维度的，并且被认为是有效的。从服务质量的角度来看，响应者群体为受害者提供服务。受害者服务的有效性和效率可能是两个结果衡量指标。不幸的是，关于灾害应对评估的已发表研究稀少甚至不存在。本研究的目的是从响应者和受害者的角度开发一种初步方法，以评估感知到的有效性和效率（服务质量）。提出了一种（初步）方法，其中对所有预期的属性和结果进行测量。回归是所提出的建模工具。希望所提出的初步方法将促进响应团队的准备工作，并产生一种永久性方法。
