From Mayo Clinic Arizona, Scottsdale (AC, JB, MK, MG); Mayo Clinic Minnesota, Rochester (MY).
J Am Board Fam Med. 2020 May-Jun;33(3):452-455. doi: 10.3122/jabfm.2020.03.190401.
Patient portals have both patient-centered benefits and substantial impacts on practices. Successful implementation of a patient portal can be achieved with a comprehensive team approach. Increased portal usage results in high-volume patient secure messaging. We describe the impact of high patient message volume on our fee-for-service academic family medicine practice. Practice adaptations are necessary to manage volume, length, and complexity of messages. Dedicated staff with specialized training to handle patient messages and ample protected time for providers are important to minimize clerical burden associated with patient portal use.
患者门户既有以患者为中心的好处，也对实践有重大影响。通过全面的团队方法可以成功实施患者门户。增加门户的使用量会导致大量的患者安全消息传递。我们描述了高患者消息量对我们按服务收费的学术家庭医学实践的影响。为了管理消息的数量、长度和复杂性，需要进行实践调整。专门的员工具有处理患者消息的专门培训和充足的保护时间对于最大限度地减少与患者门户使用相关的文书工作负担非常重要。
