6798 North Carolina State University, Raleigh, USA.
KBR, Houston, TX, USA.
Hum Factors. 2020 Sep;62(6):865-873. doi: 10.1177/0018720820920099. Epub 2020 May 21.
This study aimed to organize the literature on cognitive aids to allow comparison of findings across studies and link the applied work of aid development to psychological constructs and theories of cognition.
Numerous taxonomies have been developed, all of which label cognitive aids via their surface characteristics. This complicates integration of the literature, as a type of aid, such as a checklist, can provide many different forms of support (cf. prospective memory for steps and decision support for alternative diagnoses).
In this synthesis of the literature, we address the disparate findings and organize them at their most basic level: Which cognitive processes does the aid to support? Which processes they support? Such processes include attention, perception, decision making, memory, and declarative knowledge.
Cognitive aids can be classified into the processes they support. Some studies focused on how an aid supports the cognitive processes demanded by the task (aid function). Other studies focused on supporting the processes needed to utilize the aid (aid usability).
Classifying cognitive aids according to the processes they support allows comparison across studies in the literature and a formalized way of planning the design of new cognitive aids. Once the literature is organized, theory-based guidelines and applied examples can be used by cognitive aid researchers and designers.
Aids can be designed according to the cognitive processes they need to support. Designers can be clear about their focus, either examining how to support specific cognitive processes or improving the usability of the aid.
本研究旨在对认知辅助工具的文献进行整理,以便对研究结果进行比较,并将辅助工具的开发应用工作与心理结构和认知理论联系起来。
已经开发了许多分类法,它们都是通过认知辅助工具的表面特征来进行标记。这使得文献的整合变得复杂,因为一种辅助工具,如检查表,可以提供许多不同形式的支持(例如,步骤的前瞻性记忆和替代诊断的决策支持)。
在对文献的综合分析中,我们解决了不同的发现,并将它们组织在最基本的层面上:辅助工具支持哪些认知过程?支持哪些过程?这些过程包括注意力、感知、决策、记忆和陈述性知识。
认知辅助工具可以根据它们所支持的过程进行分类。一些研究侧重于辅助工具如何支持任务所需的认知过程(辅助功能)。其他研究则侧重于支持使用辅助工具所需的过程(辅助可用性)。
根据认知辅助工具所支持的过程对其进行分类,可以对文献中的研究进行比较,并以一种形式化的方式规划新的认知辅助工具的设计。一旦文献得到组织,就可以为认知辅助工具的研究人员和设计者提供基于理论的指导方针和应用实例。
可以根据认知辅助工具需要支持的认知过程进行设计。设计师可以明确他们的重点,要么研究如何支持特定的认知过程,要么提高辅助工具的可用性。