Nell Hodgson Woodruff School of Nursing, Emory University, Atlanta, GA.
Nurs Outlook. 2020 Jul-Aug;68(4):391-392. doi: 10.1016/j.outlook.2020.04.008. Epub 2020 May 3.
Communicating is essential. The communication chain within units and facilities must be kept strong. Good communication will help staff take responsibility for one another; knowing your work family is looking out for you can offer strength. Respecting each other encourages speaking up to create a platform for shared decision-making and problem-solving. Such shared responsibility will yield the best solutions because the whole is stronger together than individuals alone. Speaking up also is a way to offer immediate feedback if mistakes are observed so that errors are corrected. And when, not if, mistakes are made, staff need to be able to communicate these without fear of retribution.
沟通至关重要。单位和设施内部的沟通链必须保持牢固。良好的沟通将有助于员工相互负责；知道你的工作团队在照顾你，可以给你力量。相互尊重鼓励发言，为共同决策和解决问题创造平台。这种共同责任将产生最佳解决方案，因为整体比个体更强大。如果发现错误，发言也是提供即时反馈的一种方式，以便及时纠正错误。当出现错误时（而不是如果出现错误时），员工需要能够毫无畏惧地进行沟通。
