Civil Aviation Flight University of China, Guanghan, China.
College of Economics and Management, Beijing University of Technology, Beijing, China.
PLoS One. 2020 Jul 2;15(7):e0235462. doi: 10.1371/journal.pone.0235462. eCollection 2020.
Intellectual capital has been grabbed the attention of researchers due to its momentous role in sustainable competitive advantage and organizational success. There is a growing catalog of related assessments, publications and reviews that display the direct and indirect role of intellectual capital in business success and profitability. Despite the bourgeoning literature, studies have not yet unleashed the influence of each dimension of intellectual capital; human capital, structural capital and customer capital on SMEs' efficiency with financial resources as a moderator. The present study fills the gap and assesses if financial resources strengthen the paths between the dimensions of intellectual capital and SMEs' efficiency. A survey method was used and collected evidence from 264 Chinese SMEs. The findings exhibit that human capital directly enhances SMEs' efficiency but the presence of financial resources as a moderator weakens the influence. However, social capital and customer capital do not directly improve SMEs' efficiency but financial resources reinforce the paths social and customer capital and SMEs efficiency. This research recommends that owners and managers of SMEs need to use their financial resources complementary with structural and customer capital while human capital should be used exclusively.
由于在可持续竞争优势和组织成功方面的重要作用，智力资本引起了研究人员的关注。越来越多的相关评估、出版物和评论显示了智力资本在企业成功和盈利能力方面的直接和间接作用。尽管文献不断涌现，但研究尚未揭示智力资本的每个维度——人力资本、结构资本和客户资本——对中小企业利用财务资源效率的影响。本研究填补了这一空白，并评估了财务资源是否增强了智力资本各维度与中小企业效率之间的关系。采用问卷调查法，从 264 家中国中小企业收集证据。研究结果表明，人力资本直接提高了中小企业的效率，但财务资源作为调节变量削弱了这种影响。然而，社会资本和客户资本并不能直接提高中小企业的效率，但财务资源增强了社会资本和客户资本与中小企业效率之间的关系。本研究建议中小企业的所有者和管理者需要将财务资源与结构资本和客户资本结合使用，而人力资本应该单独使用。
