Communication and Media Studies Department, State University of New York at Cortland.
Department of Psychology, University of Northern Iowa.
Psychol Rep. 2021 Aug;124(4):1687-1714. doi: 10.1177/0033294120940552. Epub 2020 Jul 7.
This study aims to investigate the relationship among different types of supervisor nonverbal behaviors, subordinate susceptibility to emotional contagion, and subordinate emotional experience. It also examined the possible interaction effects of nonverbal behaviors, emotional contagion, and both supervisor and subordinate biological sex. N = 669 full-time employees participated in an online survey. Results suggest that supervisor eye contact, body posture and facial expression are associated with higher emotional support, whereas body and face would reduce subordinates' engagement in emotion work. The interaction tests show that female supervisors' use of gesture has a stronger effect on subordinate perception of emotional support and emotion work than male supervisors. Findings are discussed as related to theoretical and practical contributions, as well as suggestions for future research on nonverbal communication and workplace emotions.
本研究旨在探讨不同类型的主管非言语行为、下属易感性情绪感染和下属情绪体验之间的关系。还考察了非言语行为、情绪感染以及主管和下属生物性别之间的可能交互作用。N=669 名全职员工参与了在线调查。结果表明，主管的眼神交流、身体姿势和面部表情与更高的情感支持相关，而身体和面部则会减少下属从事情绪劳动。交互测试表明，女性主管的手势使用对下属感知情感支持和情绪劳动的影响比男性主管更强。研究结果与理论和实践贡献以及对非言语沟通和工作场所情绪的未来研究的建议进行了讨论。
