急诊医院服务中的护士工作流程。
Nurses' work process in an emergency hospital service.
机构信息
Universidade Federal de Santa Maria, Santa Maria, Rio Grande do Sul, Brazil.
Universidade Federal de Santa Catarina, Florianópolis, Santa Catarina, Brazil.
出版信息
Rev Bras Enferm. 2020;73(5):e20180923. doi: 10.1590/0034-7167-2018-0923. Epub 2020 Jul 6.
OBJECTIVES
to analyze the nurses' work process in an Emergency Hospital Service.
METHODS
a qualitative, exploratory and descriptive research conducted with 17 nurses from the emergency service of a high complexity hospital in southern Brazil. Data were collected through interviews, focus group and document analysis. Data analysis followed the thematic content analysis framework.
RESULTS
four categories emerged: Work environment characteristics; Assistance dimension; Management dimension; Care management. Final Considerations: the nurses' work process in Emergency Hospital Service is characterized by the peculiarities of the setting, with centrality in care and care management aiming at quality care and safety to patients.
目的
分析急诊医院服务中护士的工作流程。
方法
这是一项在巴西南部一家高复杂性医院急诊部门的 17 名护士中开展的定性、探索性和描述性研究。通过访谈、焦点小组和文件分析收集数据。数据分析遵循主题内容分析框架。
结果
出现了四个类别：工作环境特征；援助维度；管理维度；护理管理。最终考虑：急诊医院服务中护士的工作流程的特点是设置的特殊性，以护理和护理管理为中心，旨在为患者提供优质护理和安全。
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