Al Qudah Dana A, Al-Shboul Bashar, Al-Zoubi Ala', Al-Sayyed Rizik, Cristea Alexandra I
Department of Information Technology, The University of Jordan, Jordan.
Department of Computer Science, Durham University, United Kingdom.
Heliyon. 2020 Jul 12;6(7):e04378. doi: 10.1016/j.heliyon.2020.e04378. eCollection 2020 Jul.
Social media platforms changed from being socialization platforms to serve businesses through advertisements. This research aims at investigating active young users' experience with social media ads by studying the personalization and the usefulness of the ads, and the role of the host architecture of the used platform. The results prove that users' experience was affected by the designated variables: personalization, perceived usefulness, and the host architecture. Specifically, It was found that social media users find social media ads useful, and personalized, and that the perceived usefulness and personalization significantly affect the usage of host architecture which significantly affects users' experience. Additionally, a significant difference is found between clusters of student answers in terms of personalization and perceived usefulness effect on user experience.
社交媒体平台从社交平台转变为通过广告为企业服务。本研究旨在通过研究社交媒体广告的个性化、有用性以及所用平台的主体架构的作用,来调查活跃年轻用户对社交媒体广告的体验。结果证明,用户体验受到指定变量的影响:个性化、感知有用性和主体架构。具体而言,研究发现社交媒体用户认为社交媒体广告有用且具有个性化,并且感知有用性和个性化显著影响主体架构的使用,而主体架构又显著影响用户体验。此外,在个性化和感知有用性对用户体验的影响方面,学生答案的类别之间存在显著差异。