Diversified Radiology of Colorado, 1746 Cole Blvd #150, Lakewood, CO 80401.
AJR Am J Roentgenol. 2020 Sep;215(3):673-678. doi: 10.2214/AJR.19.22713. Epub 2020 Jul 8.
The purpose of this study is to evaluate the experience of radiologists who include contact information in radiology reports in an era of open access to reports via patient portals. A prospective nonrandomized survey of all 61 radiologists in a single private practice group was conducted between July and August 2019. The survey, which consisted of 21 questions, was administered via a secure online survey software platform and distributed by e-mail. Participation was voluntary and anonymous. Data were analyzed using statistical analysis software. A total of 87% (53 of 61) of the radiologists completed the survey. Of these radiologists, 78% (41 of 52) indicated that they include their telephone number in radiology reports 75% or more of the time, with one radiologist not providing a response. Thirty-six percent of the radiologists are contacted once a year by patients, and 27% are contacted once a month. Of the 41 radiologists who include contact information 75% of the time or more, most (56% [23 of 41]) reported an increase in the frequency of patient contact. The reasons why radiologists had a patient contact them were to better understand the radiology report (95% of radiologists), to seek follow-up recommendations (39%), to express gratitude (34%), and to point out mistakes in the report (27%). Moreover, 98% (40 of 41) of radiologists reported never receiving complaints from a referring physician. Only 2% of radiologists stated that patient interaction was detrimental to workflow. Most radiologists found that interacting with patients was a satisfying experience and indicated that they would welcome more patient interaction. Including radiologist contact information in radiology reports increases patient-radiologist interaction. Despite this increased patient interaction, most radiologists indicated that they would welcome more interaction and found the communication satisfying.
这项研究的目的是评估放射科医生在报告开放获取时代（通过患者门户获取报告）将联系信息纳入放射科报告的体验。 2019 年 7 月至 8 月，对一家私人执业集团的所有 61 名放射科医生进行了一项前瞻性非随机调查。该调查由 21 个问题组成，通过安全的在线调查软件平台进行，并通过电子邮件分发。参与是自愿和匿名的。使用统计分析软件对数据进行分析。共有 87%（61 名中的 53 名）的放射科医生完成了调查。在这些放射科医生中，78%（41 名中的 41 名）表示他们 75%或更多时间在放射科报告中包含电话号码，一名放射科医生未做出回应。36%的放射科医生每年会接到一次患者的电话，27%的放射科医生每月会接到一次电话。在 41 名 75%或更多时间包含联系信息的放射科医生中，大多数（56%[41 名中的 23 名]）报告称患者联系的频率增加。放射科医生接到患者电话的原因是为了更好地了解放射科报告（95%的放射科医生）、寻求后续推荐（39%）、表示感谢（34%）和指出报告中的错误（27%）。此外，98%（41 名中的 40 名）的放射科医生表示从未收到过主治医生的投诉。只有 2%的放射科医生表示患者互动对工作流程有害。大多数放射科医生发现与患者互动是一种令人满意的体验，并表示他们将欢迎更多的患者互动。在放射科报告中包含放射科医生的联系信息会增加患者与放射科医生的互动。尽管这种患者互动增加了，但大多数放射科医生表示他们将欢迎更多的互动，并认为这种沟通令人满意。
