Benetas, Melbourne, Vic, Australia.
School of Public Health and Preventive Medicine, Monash University, Melbourne, Vic, Australia.
Australas J Ageing. 2020 Dec;39(4):e559-e567. doi: 10.1111/ajag.12838. Epub 2020 Aug 18.
To understand the motivations and drivers of spending decisions made by home care package recipients, in the context of high levels of unspent funds.
Qualitative study using 30 semi-structured interviews with 38 home care package clients and/or client representatives in rural and urban Victoria conducted between December 2018 and March 2019. Interview transcripts were analysed to determine themes.
Spending decisions were influenced by assessment and entry experiences, knowledge and understanding of package funds, availability and acceptability of services, and attitudes to spending.
Clients need confidence in their individual funds and their use in order to maximise the potential benefits. Clear, consistent communication at all stages, and additional supports to build consumer capability, will enable clients to better understand packages and their application. This in turn will optimise the capacity of home care package recipients to maximise their health and well-being.
在高未支出资金的情况下，了解家庭护理套餐接受者做出支出决策的动机和驱动因素。
2018 年 12 月至 2019 年 3 月，在维多利亚州农村和城市地区对 38 名家庭护理套餐接受者和/或接受者代表进行了 30 次半结构化访谈的定性研究。对访谈记录进行了分析以确定主题。
支出决策受评估和进入体验、对套餐资金的了解和理解、服务的可用性和可接受性以及对支出的态度的影响。
为了最大限度地发挥潜在效益，客户需要对其个人资金及其使用有信心。在所有阶段进行清晰、一致的沟通，并提供额外的支持以增强消费者能力，将使客户能够更好地了解套餐及其应用。这反过来将优化家庭护理套餐接受者的能力，以最大限度地提高他们的健康和福祉。
