Center of Excellence for Positive Organizational Psychology, Erasmus University Rotterdam, Rotterdam, The Netherlands.
Anxiety Stress Coping. 2021 Jan;34(1):1-21. doi: 10.1080/10615806.2020.1797695. Epub 2020 Aug 28.
High job demands and low job resources may cause job strain and eventually result in burnout. However, previous research has generally ignored the roles of time and self-regulation. This theoretical article synthesizes the literature to propose a multilevel model that delineates how acute job strain translates into enduring and severe job burnout. We integrate self-regulation perspectives in job demands-resources (JD-R) theory to propose that short-term job strain and eventually enduring burnout is the result of consistently high job demands and low job resources - combined with failed self-regulation. The model shows that when employees are confronted with increased job strain, they are more likely to use maladaptive self-regulation strategies, such as coping inflexibility and self-undermining. In addition, when job strain increases, employees are less likely to use adaptive self-regulation strategies, such as job stress recovery and job crafting. It follows that when the job becomes more stressful, stable resources become more important. Organizational resources such as human resource practices and healthy leadership may help employees to regulate their short-term fatigue and avoid enduring burnout. Furthermore, key personal resources like emotional intelligence and proactive personality may help employees to recognize and regulate their fatigue in an effective way. The proposed model of burnout expands JD-R theory and offers important practical implications for the prevention and reduction of burnout.
高工作要求和低工作资源可能导致工作压力,并最终导致倦怠。然而,以往的研究普遍忽略了时间和自我调节的作用。本文综合文献,提出了一个多层次模型,阐述了急性工作压力如何转化为持久和严重的工作倦怠。我们将自我调节视角纳入工作要求-资源(JD-R)理论,提出短期工作压力,最终导致持久的倦怠,是由于持续的高工作要求和低工作资源与自我调节失败相结合的结果。该模型表明,当员工面临增加的工作压力时,他们更有可能使用适应性差的自我调节策略,例如应对灵活性差和自我破坏。此外,当工作压力增加时,员工不太可能使用适应性自我调节策略,例如工作压力恢复和工作重塑。因此,当工作压力增加时,稳定的资源变得更加重要。组织资源,如人力资源实践和健康的领导力,可以帮助员工调节短期疲劳,避免持久的倦怠。此外,关键的个人资源,如情绪智力和主动人格,可以帮助员工以有效的方式识别和调节自己的疲劳。提出的倦怠模型扩展了 JD-R 理论,并为预防和减少倦怠提供了重要的实践意义。