Yang Honghua, Cao Xiaoxia, Sun Shichang, Han Yeqiong, Zhou Fangyi, Liu Neng
Department of Emergency, Xiangya Hospital, Central South University, Changsha 410008.
Department of Nursing, Xiangya Hospital, Central South University, Changsha 410008, China.
Zhong Nan Da Xue Xue Bao Yi Xue Ban. 2020 May 28;45(5):507-512. doi: 10.11817/j.issn.1672-7347.2020.200325.
To discuss the demands and countermeasures for outpatients and emergency patients during the outbreak of coronavirus disease 2019 (COVID-19) in large general hospital.
By analyzing patients' demands, outpatient service system and emergency system complemented each other with the help of "internet medical" to provide online medical treatment, self-diagnosed pneumonia program, online pharmacies, outpatient appointment and online pre-examination services, open green channels for special patients, and to provide referral services for critical patients. The COVID-19 suspected patients and other common fever patients were separated from other patients.
From January 28 to March 1, we have received 26 000 patients online, 1 856 special patients, 2 929 suspected patients and common fever patients including 31 confirmed patients, 0 case of misdiagnosis and cross-infection.
Targeting patient's demands and taking appropriate measures are effective on meeting the needs of outpatients' and emergency patients' medical services.
探讨大型综合医院在新型冠状病毒肺炎（COVID-19）疫情期间门诊及急诊患者的需求及应对措施。
通过分析患者需求，门诊服务系统与急诊系统借助“互联网医疗”相互补充，提供在线诊疗、肺炎自我诊断程序、在线药房、门诊预约及在线预检服务，为特殊患者开通绿色通道，并为危重症患者提供转诊服务。将COVID-19疑似患者及其他普通发热患者与其他患者分开。
1月28日至3月1日，共在线接诊患者26000例，特殊患者1856例，疑似及普通发热患者2929例，其中确诊31例，无误诊及交叉感染病例。
针对患者需求采取适当措施，对满足门诊及急诊患者医疗服务需求有效。
