Outschoorn Amy, Harvey Janice, Black Jessica, Lujan Melissa, Warsi Zarreen, Girouard André
Director at the College of Family Physicians of Canada in Mississauga, Ont.
Physician Advisor at the College of Family Physicians of Canada in Mississauga, Ont.
Can Fam Physician. 2020 Sep;66(9):e240-e246.
The Continuing Professional Development (CPD) department of the College of Family Physicians of Canada evaluated the Mainpro+ and CERT+ programs from June 2016 to May 2018 to determine users' awareness of the changes made to each program and to determine user engagement and satisfaction.
To assess changes in CPD program quality, the effects of changes on member understanding of credit reporting and engagement, data accuracy of credit reporting, and the perceptions of the CPD program certification process among providers.
Surveys and interviews were conducted with stakeholders from both groups, and consultations occurred with a third-party consultant. Administrative data and program files were also analyzed. More than 33 000 users (about 95% of all Mainpro+ participants) have accessed Mainpro+ since its launch. Satisfaction varies, with 31% of members and 39% of non-member Mainpro+ participants expressing difficulty entering activities. Most users (79%) understand the changes implemented. Among CERT+ users, half (50%) find the platform easy to use, whereas 23% find it difficult; 86% find the CPD program submission requirements somewhat or very clear. Project limitations include difficulty comparing data between phases and a lack of qualitative data.
The College of Family Physicians of Canada anticipates these program enhancements will lead to higher-quality CPD programs and greater clarity and efficiency for members and CPD providers. All collected data will be used to inform ongoing improvements to both platforms to improve the experience of all users.
加拿大家庭医生学院的继续职业发展（CPD）部门在2016年6月至2018年5月期间对Mainpro+和CERT+项目进行了评估，以确定用户对每个项目所做更改的知晓情况，并确定用户的参与度和满意度。
评估CPD项目质量的变化、这些变化对成员对学分报告和参与度的理解的影响、学分报告的数据准确性以及提供者对CPD项目认证过程的看法。
对两组利益相关者进行了调查和访谈，并与第三方顾问进行了磋商。还分析了行政数据和项目文件。自Mainpro+推出以来，已有超过33000名用户（约占所有Mainpro+参与者的95%）访问了该项目。满意度各不相同，31%的成员和39%的非成员Mainpro+参与者表示在录入活动时遇到困难。大多数用户（79%）理解所实施的更改。在CERT+用户中，一半（50%）认为该平台易于使用，而23%的用户认为使用困难；86%的用户认为CPD项目的提交要求有些清晰或非常清晰。项目的局限性包括不同阶段数据比较困难以及缺乏定性数据。
加拿大家庭医生学院预计这些项目改进将带来更高质量的CPD项目，并为成员和CPD提供者带来更高的清晰度和效率。所有收集的数据将用于为两个平台的持续改进提供信息，以改善所有用户的体验。
