Department of Radiology, Cincinnati Children's Hospital Medical Center, 3333 Burnet Ave., MLC 5031, Cincinnati, OH, 45229, USA.
Department of Radiology, University of Cincinnati College of Medicine, Cincinnati, OH, USA.
Pediatr Radiol. 2020 Oct;50(11):1514-1524. doi: 10.1007/s00247-020-04767-1. Epub 2020 Sep 15.
As a specialty, radiology has spent much of the last two decades implementing information systems that improve departmental efficiency and the ordering provider's access to information. While our patients have realized benefits such as improved access to care and reduced turnaround times, there has been little focus on using these information systems to improve patient engagement. In the last decade, society has shifted. Now, consumers in every industry expect to be able to use technology to help them accomplish different tasks from scheduling to communicating. Medicine, in general, has been slow to respond to the concept of the patient as a consumer. In this manuscript we describe some of the informatics efforts we have employed in our department to improve patient engagement. We present these initiatives, corresponding to each aspect of the radiology value stream, from the patient's point of view.
作为一门专业，放射科在过去二十年中投入了大量精力来实施信息系统，以提高部门效率和为医嘱提供方提供信息访问途径。虽然我们的患者已经受益于改善了的护理获取途径和减少的周转时间，但很少关注使用这些信息系统来提高患者参与度。在过去十年中，社会发生了转变。现在，每个行业的消费者都希望能够使用技术来帮助他们完成从日程安排到沟通等不同任务。一般来说，医学对患者作为消费者的概念反应迟钝。在本文中，我们描述了我们科室为提高患者参与度而采用的一些信息学工作。我们从患者的角度介绍了这些对应放射科价值链各个方面的举措。
