Ray Colter D, Floyd Kory, Tietsort Cris J, Veluscek Alaina M, Otmar Christopher D, Hashi Emi C, Fisher Rosalie
San Diego State University, CA, USA.
University of Arizona, Tucson, AZ, USA.
J Patient Exp. 2020 Aug;7(4):593-599. doi: 10.1177/2374373519873781. Epub 2019 Sep 9.
Not all emotional support messages consist purely of positive statements. Some emotional support messages received by cancer patients simultaneously communicate statements of caring but also negative statements, such as criticisms of patients' actions.
This study tests if a negative statement occurring within an emotional support message affects cancer patients' perceptions of the effectiveness of the emotional support message as well as the perceived competence of the supporter communicating the emotional support message.
Cancer patients watched video recordings of emotional support messages and subsequently provided ratings on message effectiveness and supporter competence. Some emotional support messages included negative statements, whereas other messages did not.
Messages that included a negative statement were rated lower on message effectiveness than messages without negative statements. Cancer patients rated supporters communicating messages with a negative statement as having significantly less competence than those who did not communicate a negative statement.
A single negative statement occurring within an emotional support message may result in cancer patients viewing the emotional support as less effective and the supporter as less competent.
并非所有情感支持信息都完全由积极陈述组成。癌症患者收到的一些情感支持信息在传达关怀之情的同时，也包含负面陈述，比如对患者行为的批评。
本研究旨在测试情感支持信息中出现的负面陈述是否会影响癌症患者对情感支持信息有效性的认知，以及对传达该情感支持信息的支持者能力的认知。
癌症患者观看情感支持信息的视频记录，随后对信息有效性和支持者能力进行评分。一些情感支持信息包含负面陈述，而其他信息则没有。
包含负面陈述的信息在信息有效性方面的评分低于不包含负面陈述的信息。癌症患者认为，传达包含负面陈述信息的支持者的能力明显低于未传达负面陈述信息的支持者。
情感支持信息中出现的单一负面陈述可能会导致癌症患者认为情感支持效果较差，且支持者能力较低。
