Department of Psychiatric Rehabilitation and Counseling Professions, School of Health Professions, Rutgers, The State University of New Jersey, Piscataway, NJ, USA.
Department of Interdisciplinary Studies, School of Health Professions, Rutgers, The State University of New Jersey, Newark, NJ, USA.
Community Ment Health J. 2021 Jan;57(1):111-120. doi: 10.1007/s10597-020-00731-3. Epub 2020 Oct 23.
This paper presents a qualitative content analysis of survey data collected from behavioral health care providers from throughout New York regarding the challenges faced as a result of COVID-19. Survey responses from 295 agency and program administrators and staff, representing 238 organizations, were analyzed. Ten themes were identified: business operations, service provision, telehealth, safety, client concerns, staff concerns, supplies, technology, illness/grief/loss, and communication. These themes represent concerns that arose from the rapid transition to widespread use of telehealth, limited technology accessibility for both staff and clients, reduced revenue and billing changes, impact of COVID-19 infection itself and subsequent deaths of clients and staff, and necessary modifications for organizational communication both internally and externally. The implications of these challenges and the need for further research to identify how to best address them are discussed.
本文对纽约各地行为健康护理提供者收集的调查数据进行了定性内容分析，这些数据涉及因 COVID-19 而面临的挑战。对来自 238 家组织的 295 名机构和项目管理人员和员工的调查回复进行了分析。确定了十个主题：业务运营、服务提供、远程医疗、安全、客户关注、员工关注、用品、技术、疾病/悲伤/损失和沟通。这些主题代表了从广泛使用远程医疗快速过渡中出现的问题、员工和客户的技术可及性有限、收入减少和计费变更、COVID-19 感染本身及其导致的客户和员工死亡的影响，以及组织内部和外部沟通的必要调整。讨论了这些挑战的影响以及需要进一步研究以确定如何最好地解决这些问题。
