College of Tourism, Huaqiao University, Quanzhou, China.
Department of Tourism and Convention, Pusan National University, Busan, Republic of Korea.
PLoS One. 2020 Oct 29;15(10):e0240547. doi: 10.1371/journal.pone.0240547. eCollection 2020.
Arising with increasing security issues in highly aggregated tourist crowds (HATCs), widespread attention has been dedicated to security status. Assessing and forecasting the security status of HATCs in various situations related to tourist destinations is an important strategy of security management. Thus, this study constructed a system dynamic flow diagram for the security evaluation of HATCs. The relevant data were collected on perceptions of crowded tourists through questionnaires at Tianyou Peak during China's National Day (Golden Week Holiday). Additionally, efforts were made to conduct online surveys at Shanghai Disney Park and Shilin Night Market in Taipei, since crowding always occurs in these two areas. Empirical results based on Vensim software suggest that HATC status is the result of the coupling of various influencing factors and the result of the benign coupling of the three subsystems: multi-source pressure, state variation, and management response. HATC security presents a changing trend of "increase-decrease-recovery". Differences exist in the changes of HATC security status in different spaces and at different time nodes. The findings also indicated that HATCs that appear in the daytime are more stable than HATCs that appear at special time nodes. This study highlighted that the security management of HATCs should focus on systematization, differentiation, and precision management.
随着高度聚集的旅游人群(HATCs)中安全问题的不断增加,人们越来越关注安全状况。评估和预测与旅游目的地相关的各种情况下 HATC 的安全状况是安全管理的重要策略。因此,本研究构建了一个 HATC 安全评估的系统动力学流程图。相关数据通过在国庆黄金周期间在天门山收集游客对拥挤的感知的问卷获得。此外,还在上海迪士尼乐园和台北士林夜市进行了在线调查,因为这两个地方经常出现拥挤现象。基于 Vensim 软件的实证结果表明,HATC 状态是各种影响因素耦合的结果,也是三个子系统(多源压力、状态变化和管理响应)良性耦合的结果。HATC 安全呈现出“增加-减少-恢复”的变化趋势。HATC 安全状况在不同空间和不同时间节点的变化存在差异。研究结果还表明,白天出现的 HATC 比特殊时间节点出现的 HATC 更稳定。本研究强调,HATC 的安全管理应注重系统化、差异化和精准化管理。