Bakar Computational Health Sciences Institute, Department of Epidemiology and Biostatistics, University of California San Francisco, San Francisco, CA, United States.
Computational Epidemiology Lab, Harvard Medical School, Boston, MA, United States.
J Med Internet Res. 2020 Jul 31;22(7):e17087. doi: 10.2196/17087.
BACKGROUND: Discrimination in the health care system contributes to worse health outcomes among lesbian, gay, bisexual, transgender, and queer (LGBTQ) patients. OBJECTIVE: The aim of this study is to examine disparities in patient experience among LGBTQ persons using social media data. METHODS: We collected patient experience data from Twitter from February 2013 to February 2017 in the United States. We compared the sentiment of patient experience tweets between Twitter users who self-identified as LGBTQ and non-LGBTQ. The effect of state-level partisan identity on patient experience sentiment and differences between LGBTQ users and non-LGBTQ users were analyzed. RESULTS: We observed lower (more negative) patient experience sentiment among 13,689 LGBTQ users compared to 1,362,395 non-LGBTQ users. Increasing state-level liberal political identification was associated with higher patient experience sentiment among all users but had stronger effects for LGBTQ users. CONCLUSIONS: Our findings highlight that social media data can yield insights about patient experience for LGBTQ persons and suggest that a state-level sociopolitical environment influences patient experience for this group. Efforts are needed to reduce disparities in patient care for LGBTQ persons while taking into context the effect of the political climate on these inequities.
背景:医疗保健系统中的歧视导致 LGBTQ 患者的健康状况更差。
目的:本研究旨在利用社交媒体数据检查 LGBTQ 人群在患者体验方面的差异。
方法:我们从 2013 年 2 月至 2017 年 2 月在美国从 Twitter 上收集了患者体验数据。我们比较了自认为是 LGBTQ 和非 LGBTQ 的 Twitter 用户的患者体验推文的情绪。分析了州级党派身份对患者体验情绪的影响以及 LGBTQ 用户和非 LGBTQ 用户之间的差异。
结果:与 1,362,395 名非 LGBTQ 用户相比,我们观察到 13,689 名 LGBTQ 用户的患者体验情绪更低(更负面)。州级自由政治认同的增加与所有用户的患者体验情绪呈正相关,但对 LGBTQ 用户的影响更强。
结论:我们的研究结果表明,社交媒体数据可以深入了解 LGBTQ 人群的患者体验,并表明州级社会政治环境会影响该群体的患者体验。需要努力减少 LGBTQ 人群在患者护理方面的差异,同时考虑政治气候对这些不平等现象的影响。
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