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人人重要;人人贡献;人人成长:奥克登报告后培养心理安全感以促进以成长为导向的服务文化的试点项目。

Everyone matters; everyone contributes; everyone grows: a pilot project cultivating psychological safety to promote growth-oriented service culture after the Oakden Report.

机构信息

Older Persons' Mental Health Service, Northern Adelaide Local Health Network, 116 Reservoir Road, Modbury, SA 5092, Australia. Email:

Uncharted Leadership Institute, 167 Flinders Street, Adelaide, SA 5000, Australia. Email:

出版信息

Aust Health Rev. 2020 Dec;44(6):867-872. doi: 10.1071/AH20156.

Abstract

The development of positive workplace culture is important for health services, with implications for patient experience, staff wellbeing and service outcomes. The Oakden Report identified dysfunctional culture in the South Australian state-wide older persons' mental health service and established an agenda for change through a codesigned culture framework. An innovative culture change project was undertaken at Northgate House, a specialist service commissioned following the Oakden Report. The project built on the culture framework, with emphasis on developing psychological safety and employed principles from the deliberately developmental organisation model. The project resulted in positive outcomes for patients and staff and valuable organisational learning. Insights from the project may inform culture change journeys in a range of healthcare settings.

摘要

积极的工作场所文化的发展对卫生服务很重要,对患者体验、员工福祉和服务结果都有影响。《奥克登报告》指出,南澳大利亚州老年人心理健康服务的文化存在功能失调,并通过共同设计的文化框架确定了变革议程。在奥克登报告之后委托成立的专门服务机构 Northgate House 开展了一项创新性的文化变革项目。该项目以文化框架为基础,重点是培养心理安全感,并采用了有意发展型组织模式的原则。该项目为患者和员工带来了积极的成果,并为组织提供了宝贵的学习经验。该项目的经验教训可能会为一系列医疗保健环境中的文化变革之旅提供信息。

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