Wendel Pamela K, Stack Roberta J, Chisholm Mary F, Kelly Mary J, Elogoodin Bella, Liguori Gregory A, Green Douglas S T, Kalsi Mandip Singh, Soffin Ellen M
Department of Anesthesiology, Critical Care and Pain Management, Hospital for Special Surgery, New York, NY, USA.
Department of Anesthesiology of Weill Cornell Medical College/New York Presbyterian Hospital, New York, NY, USA.
J Patient Exp. 2020 Oct;7(5):673-676. doi: 10.1177/2374373520956865. Epub 2020 Sep 10.
A significant role of intensive care unit (ICU) workforce is ongoing communication with and support for families of critically ill patients. The COVID-19 pandemic has created unanticipated challenges to this essential function. Restrictions on visitors to hospitals and unprecedented clinical demands hamper traditional communication between ICU staff and patient families. In response to this challenge, we created a dedicated communications service to provide comprehensive support to families of COVID-19 patients, and to create capacity for our ICU teams to focus on patient care. In this brief report, we describe the development, implementation, and preliminary experience with the service.
重症监护病房（ICU）工作人员的一项重要职责是与重症患者的家属保持持续沟通并提供支持。新型冠状病毒肺炎（COVID-19）大流行给这一重要职能带来了意想不到的挑战。对医院访客的限制以及前所未有的临床需求阻碍了ICU工作人员与患者家属之间的传统沟通。为应对这一挑战，我们创建了一项专门的沟通服务，为COVID-19患者的家属提供全面支持，并使我们的ICU团队有能力专注于患者护理。在本简要报告中，我们描述了该服务的开发、实施及初步经验。
