Nyagawa Flora Pius
Formerly with University Research Co., LLC, Dar Es Salaam, Tanzania
This case describes the application of quality improvement to improve services provided at the community level to the most vulnerable children (MVC) in the community, those orphaned or affected by HIV. The case describes the experience of supporting local communities in Tanzania to implement the QI approach outlined in Tanzania’s National Most Vulnerable Children QI Guidelines. In particular, the case focuses on start-up activities needed to get the initiative up and running, including gaining buy-in from community leaders, determining baseline performance, mobilizing MVC committees to serve as QI teams to test changes to care processes, and supporting shared learning across teams. The case also speaks to the particular challenges as well as benefits of implementing QI at the community level.
本案例介绍了如何应用质量改进来改善社区层面为社区中最脆弱儿童(即孤儿或受艾滋病毒影响的儿童)提供的服务。该案例描述了在坦桑尼亚支持当地社区实施《坦桑尼亚国家最脆弱儿童质量改进指南》中概述的质量改进方法的经验。具体而言,该案例重点关注使该倡议启动并运行所需的启动活动,包括获得社区领袖的支持、确定基线绩效、动员最脆弱儿童委员会作为质量改进团队来测试护理流程的变化,以及支持各团队之间的共同学习。该案例还阐述了在社区层面实施质量改进所面临的特殊挑战和带来的好处。