Department of Psychology, Florida International University, Miami, Florida, USA.
Stress Health. 2021 Aug;37(3):596-601. doi: 10.1002/smi.3022. Epub 2021 Jan 11.
While interpersonal conflict at work continues to draw attention, researchers have rarely considered the role that conflict intensity plays in amplifying individuals' affective reactions to it. Hence, this study examines conflict intensity as a moderator of the relationship between interpersonal conflict and perceived stress, physical symptoms, and job satisfaction, through negative affect. A total of 306 employees from various industries participated in this cross-sectional study. Supporting and expanding an emotion-centered model of conflict, results indicated that the indirect effects of conflict on the study's outcomes were higher when participants perceived the conflict to be of medium and high-level intensity.
虽然工作中的人际冲突仍然引起关注，但研究人员很少考虑冲突强度在放大个人对冲突的情感反应方面所起的作用。因此，本研究通过负面情绪，检验了冲突强度作为人际冲突与感知压力、身体症状和工作满意度之间关系的调节变量的作用。共有来自不同行业的 306 名员工参与了这项横断面研究。支持和扩展了以情绪为中心的冲突模型，结果表明，当参与者认为冲突处于中高强度时，冲突对研究结果的间接影响更高。
