Campbell Alex, Restrepo Carolina, Navas Genesis
Premium Care Plastic Surgery, Cartagena, Colombia.
Plastic Surgery, Penn State Hershey, Hershey, Pa.
Plast Reconstr Surg Glob Open. 2020 Dec 3;8(12):e3230. doi: 10.1097/GOX.0000000000003230. eCollection 2020 Dec.
Cosmetic surgery is at the forefront of an exploding medical tourism industry. Patients are able to research options globally through the internet, and increasing numbers are seeking improved service, quality, and value through surgery overseas. Little work has been done to measure the patient experience when traveling for surgery and, to our knowledge, this is the largest study of its kind to examine patient satisfaction with medical tourism.
We retrospectively reviewed patient satisfaction surveys completed by 460 consecutive international patients receiving cosmetic surgery at a private plastic surgery practice in Cartagena, Colombia, between February 2016 and April 2018.
Overall patient satisfaction was excellent, with 98.2% responding that they would refer us to friends and family. Patient satisfaction ratings across all other items was also very high (range: 97.1%-100%) for information provided, the surgeon, the staff, facilities, and payment.
Excellent patient satisfaction is possible with medical tourism if the patient perceives and receives value through effective results, a pleasant experience, and favorable costs. These successes in plastic surgery medical tourism highlight the potential for significant continued growth in this sector as a whole.
整容手术处于蓬勃发展的医疗旅游行业的前沿。患者能够通过互联网在全球范围内研究各种选择，并且越来越多的人通过海外手术寻求更好的服务、质量和价值。在衡量手术旅行患者体验方面所做的工作很少，据我们所知，这是同类研究中规模最大的一项，旨在调查患者对医疗旅游的满意度。
我们回顾性审查了2016年2月至2018年4月期间在哥伦比亚卡塔赫纳一家私立整形手术诊所接受整容手术的460名连续国际患者填写的患者满意度调查问卷。
患者总体满意度很高，98.2%的患者表示会向朋友和家人推荐我们。在提供的信息、外科医生、工作人员、设施和付款等所有其他项目上，患者满意度评分也非常高（范围：97.1%-100%）。
如果患者通过有效的手术效果、愉快的体验和合理的费用感受到并获得了价值，那么医疗旅游就有可能实现极高的患者满意度。整形手术医疗旅游的这些成功突出了整个行业持续大幅增长的潜力。
