Giua Corrado, Paoletti Giovanni, Minerba Luigi, Malipiero Giacomo, Melone Giulio, Heffler Enrico, Pistone Assunta, Keber Enrico
Società Italiana Farmacia Clinica (SIFAC), Cagliari, Italy.
Personalized Medicine, Asthma and Allergy, Humanitas Clinical and Research Center IRCCS, Istituto Clinico Humanitas, Via Alessandro Manzoni 56, 20089, Rozzano, MI, Italy.
Int J Clin Pharm. 2021 Jun;43(3):708-715. doi: 10.1007/s11096-020-01228-5. Epub 2021 Jan 15.
Background Italy has been the first non-Asian country affected by Coronavirus Disease 19 (COVID-19) pandemic. Community pharmacies are essential services authorized to continue their activity during the emergency. To date, a clear image is lacking of the critical issues Italian community pharmacists had to face and of how they responded in their daily work.. Objective To describe procedures and critical logistical-organizational issues encountered by Italian community pharmacists and to collect the main requests reported by patients to pharmacists. Setting A national survey on Italian community pharmacists. Method A cross-sectional survey using a reasoned questionnaire was sent during the pandemic peak to Italian pharmacies, divided in two groups according to the incidence of COVID-19: "Red Zones" and "non-Red Zones". Main outcome measure Exploring the most frequently adopted measures by the pharmacists. Results 169 community Pharmacists answered the questionnaire. The most frequently adopted measures were the use of gloves, surgical masks and protective barriers at the drug counter. Most implemented services for customers were: booking of prescriptions, delivery of medications and implementation of phone consultations. Overall, the questionnaire highlighted an increase in the number of health-related consultations and requests by customers. In Red Zones, there was a higher use of FFP2 and FFP3 masks by pharmacists, where customers were mainly interested in gaining information about specific classes of medications. Conclusion Community pharmacists adapted to lockdown measures by implementing a number of measures. There was an overall increase in pharmacists' personal protective equipment in Red Zones possibly linked to increased risk perception.
背景 意大利是首个受新型冠状病毒肺炎（COVID-19）疫情影响的非亚洲国家。社区药房是授权在紧急情况下继续开展业务的基本服务机构。迄今为止，对于意大利社区药剂师必须面对的关键问题以及他们在日常工作中的应对方式，尚缺乏清晰的认识。目的 描述意大利社区药剂师遇到的程序和关键后勤组织问题，并收集患者向药剂师提出的主要诉求。背景 对意大利社区药剂师进行的全国性调查。方法 在疫情高峰期，使用一份经过论证的问卷对意大利药房进行横断面调查，根据COVID-19的发病率将药房分为两组：“红色区域”和“非红色区域”。主要观察指标 探究药剂师最常采取的措施。结果 169名社区药剂师回答了问卷。最常采取的措施是在药房柜台使用手套、外科口罩和防护屏障。为顾客提供的最主要服务是：处方预约、药品配送和电话咨询服务。总体而言，问卷显示顾客与健康相关的咨询和诉求数量有所增加。在红色区域，药剂师更多地使用FFP2和FFP3口罩，顾客主要对获取特定类别药物的信息感兴趣。结论 社区药剂师通过采取一系列措施适应了封锁措施。红色区域药剂师的个人防护装备总体有所增加，这可能与风险认知的提高有关。
